Russell Tobin · 2 hours ago
Customer Service Representative I
Urbandale, IA
Full-time
Hybrid
New Grad, Entry Level
$22/hr - $24/hrRussell Tobin's client, a global professional services firm, is hiring dedicated Call Center Representatives to support a pensions administration group. The role involves handling inbound calls from participants seeking assistance with elections, upcoming plan changes, and general pension support.
ConsultingHuman ResourcesLegalStaffing Agency
Hiring Manager
Jessa Labata
Responsibilities
Assist callers with making elections and answering questions regarding pensions
Provide accurate information about upcoming changes and support related inquiries
Document call details and maintain accurate records in the system
Navigate multiple systems and resources efficiently
Qualification
Required
High School diploma or equivalent
Basic computer skills and comfort navigating multiple screens
Quiet, professional workspace free from distractions
Reliable internet connection (50 Mbps minimum) with hardline Ethernet connection
Ability to work scheduled shifts between 7:45 am - 6:00 pm CST, with set breaks and lunches
Availability for occasional overtime
No planned time off during training/nesting (March 2 - 31, 2026)
Preferred
Prior call center experience
Office environment experience
Knowledge of pensions or retirement plans
Benefits
Comprehensive healthcare coverage (medical, dental, and vision plans)
Supplemental coverage (accident insurance, critical illness insurance and hospital indemnity)
A 401(k)-retirement savings
Life & disability insurance
An employee assistance program
Identity theft protection
Legal support
Auto and home insurance
Pet insurance
Employee discounts with some preferred vendors
Company
Russell Tobin
Russell Tobin is a staffing and recruiting company that provides recruitment and staffing advisory services.
Founded in 2010
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
John Woronowich, JD
Vice President - Search, Staffing & Embedded Partnerships
Ashley Steger
Director of Talent Acquisition and People Operations- Embedded Partnerships
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