Schneider Electric · 13 hours ago
Global Technical Support Engineer
Andover, MA
Full-time
Onsite
Mid LevelSchneider Electric is a global leader in energy management and automation solutions. The Global Technical Support Engineer will handle advanced technical challenges across a wide range of building management and energy systems, diagnosing issues, supporting field teams, and contributing to product improvements.
ElectronicsEnergyEnergy ManagementInformation TechnologyRenewable Energy
Responsibilities
Resolving complex technical issues escalated by customers, Application Engineers, Sales teams and internal Engineering groups
Identifying and qualifying product defects, and collaborating with Engineering teams to help them understand, reproduce and resolve these issues
Tracking and documenting cases through our CRM system to ensure clear communication and traceability
Researching technical problems, documenting findings and sharing solutions with the wider team
Designing, planning, researching, evaluating and testing advanced systems used to monitor and control electrical and building management equipment
Remotely connecting to customer installations to perform diagnostics, troubleshooting and system health checks
Managing priorities for critical site escalations, particularly those involving Global Strategic Accounts and key partners
Performing additional duties as required to support team objectives and customer needs
Qualification
Required
Degree in electrical engineering, building automation, computer science or an equivalent background
Strong track record in troubleshooting and diagnosing complex issues involving software, hardware, networks or databases
Knowledge of electrical or power systems
Practical exposure to building automation or HVAC control environments
Comfort working with Windows operating systems and IP‑based communication networks
Familiarity with building management protocols such as BACnet, LON or Modbus
Collaborative mindset and ease working with multidisciplinary technical teams
Clear, confident communication skills, written and verbal
Curiosity, analytical thinking and adaptability in a dynamic environment
Ease interacting with professionals from varied technical backgrounds
Openness to occasional international travel
Fluency in French & English
Preferred
Experience commissioning building management systems
Advanced technical support experience, on site or remotely
Exposure to cloud architectures or modern application platforms
Knowledge of programming or scripting languages such as C++, C, MySQL, Java or Python
Familiarity with Schneider Electric automation solutions
Understanding of programmable logic controllers (PLCs)
Experience with Tridium Niagara
Knowledge of I/A Series controls
Experience with Workplace Tech and related tools
Company
Schneider Electric
Schneider Electric specializes in the digital transformation of energy management and automation.
Founded in 1836
10001+ employees
H1B Sponsorship
Schneider Electric has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (150)
2024 (103)
2023 (108)
2022 (98)
2021 (115)
2020 (109)
Funding
Current Stage
Public CompanyTotal Funding
$4.07BKey Investors
California State Water Resources Control BoardIdinvest Partners
2025-08-26Post Ipo Debt· $4.07B
2018-04-05Grant· $1.6M
2004-12-03Series Unknown
Leadership Team
Deepak Sharma
President - Greater India zone, MD & CEO - Schneider Electric India Pvt. Ltd
Jai Sharma
CFO Greater India Zone
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