Straumann Group · 3 hours ago
Head of Technology Enablement & Operations - North America region
Andover, MA
Full-time
Onsite
Director/Executive
$185K/yr - $210K/yr
10+ years expStraumann Group is a leading global provider of dental technologies and solutions, dedicated to advancing oral health and restoring patients’ smiles worldwide. The Head of Technology Enablement & Operations for the North America region is responsible for leading regional IT operations, managing a team, and aligning IT strategy with business goals.
Medical Device
Responsibilities
Oversee all IT operations and infrastructure for the NAM region, including network, hardware, software, and cloud environments, ensuring optimal performance and reliability
Lead, manage, and develop a high-performing regional Tech Support team, fostering a culture of accountability, innovation, and continuous improvement
Serve as the primary point of contact for all technical issues within the region, ensuring timely resolution and stakeholder satisfaction
Align regional technology strategy with business objectives, driving initiatives that support growth, operational excellence, and digital transformation
Manage the regional technology budget, monitor performance metrics, and ensure cost efficiency across all IT services
Ensure compliance with global technology policies, cybersecurity standards, and regulatory requirements, executing adherence throughout the region
Partner with headquarters to implement global systems and platforms, ensuring seamless integration and adoption across the NAM region
Lead efficiency-focused AI initiatives, leveraging advanced technologies to optimize processes, enhance decision-making, and deliver measurable business value
Drive the SAP S/4HANA transformation program for the NAM region, ensuring successful deployment, change management, and alignment with global ERP strategy
Collaborate with regional managers and HQ to ensure consistent IT service delivery, adherence to SLAs, and harmonization of technology standards
Manage and maintain strategic relationships with external vendors and outsourced service providers, ensuring quality and cost-effectiveness
Handle on-call escalations and critical incident management as needed, maintaining business continuity and minimizing downtime
Works with key users and subject matter experts to ensure adequate process documentation (manuals, SOPs, Work Instructions etc.)
Keeps up to date with technical and industry sector developments
Supports the business user community in all NAM entities, building relationships, promoting adequate knowledge and skill levels related to the use and ongoing improvement of business processes and solutions
Qualification
Required
Bachelor's degree in computer science, IT, or related field (or equivalent experience). An advanced degree is often preferred
10+ years of IT management experience, with at least 5-10 years in a leadership role
Proven experience managing a team, including remote teams
Deep technical knowledge of both Enterprise applications (SAP) and IT infrastructure (including cloud technologies such as AWS and Azure services)
Experience with IT service management (ITSM) systems (e.g., ServiceNow.)
Proficiency with remote access tools (e.g., Upstream,)
Experience troubleshooting hardware (HP and Apple devices)
Strong Analytical skills and ability to use data tools such as SAC and Power BI
Preferred
Strong Project Management Skills, including the ability to align, communicate and coordinate with external and internal stakeholders across functional and geographical boundaries
Ability to influence and guide decision makers towards consensus of requirements/solution, including prioritization of goals and projects
Build relationships and trust with honesty and openness with a player learner mindset
Proven ability to learn new concepts and technologies and apply them to organization specific conditions
Excellent oral and written communication, decision making, presentation, human relations, and organizational skills
Experience working with a global organization
Certifications such as PMP, ITIL, or CISSP
Experience in the Med devices or regulated industry will be added advantage
Company
Straumann Group
United for global excellence in dentistry. Every vision has its story, and ours began more than 60 years ago.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Chelsea Tran
Manager, People Business Partner
Jennifer Everitt, MBA, CPM
Talent Acquisition Partner
Recent News
2023-10-31
2023-10-20
2023-09-21
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