Hastings Insurance Company · 1 day ago
Senior Casualty Claim Representative
Hastings, MI
Full-time
Hybrid
Senior Level
5+ years expHastings Insurance Company is a trusted partner in the insurance industry, and they are seeking a Senior Casualty Claim Representative to manage and resolve casualty claims. The role involves investigating claims, communicating with various stakeholders, and ensuring fair outcomes while adhering to company policies and legal guidelines.
Financial ServicesInsurance
Responsibilities
Manage a personal caseload of casualty claims within company policy and legal guidelines
Communicate regularly with insureds, claimants, agents, and vendors to guide the claim resolution process
Apply appropriate coverage analysis, documenting rationale and engaging leadership as needed
Investigate, evaluate, and settle claims promptly and fairly
Identify and pursue salvage and subrogation opportunities to minimize loss
Use authorized tools and systems to document, estimate, and support claim decisions
Establish and maintain accurate case reserves based on current knowledge and anticipated outcomes
Monitor vendor services to ensure only necessary and cost-effective work is performed
Support less experienced claims staff with technical guidance as appropriate
Share relevant claim insights with internal partners (e.g., Underwriting, Loss Control)
Participate in departmental projects and serve on committees or special assignments as needed
Qualification
Required
5+ years of progressively responsible experience handling casualty claims, ideally in a commercial lines setting
Excellent verbal and written communication skills
Demonstrated critical thinking, sound judgment, and customer service orientation
Ability to manage conflict, navigate sensitive situations, and work independently
Proficiency in claims systems and documentation tools
Commitment to continuous improvement and professional development
Preferred
Bachelor's degree preferred; equivalent insurance education and experience may be considered
Industry designations such as AIC, SCLA, or CPCU (or active progress toward one)
Company
Hastings Insurance Company
At Hastings Insurance, our balanced corporate strategy focuses on implementing emerging technologies, cultivating strong independent agency relationships, and providing the right products to our policyholders.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Bill Wallace
Retired CEO
Renee Beauford
President and Chief Executive Officer - Hastings Mutual Insurance Company
Recent News
Insurance Journal
2023-12-24
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