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Head of Customer Solution Center jobs in United States
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tesa · 15 hours ago

Head of Customer Solution Center

positionSparta, MI
timeFull-time
remoteOnsite
seniorityLead/Staff, Director/Executive
date3+ years exp
tesa is a company dedicated to creating sustainable adhesive solutions. They are seeking a dynamic and experienced leader to head their Customer Solution Center in North America, overseeing all CSC activities and managing a team of skilled engineers to ensure customer satisfaction and technical excellence.
AutomotiveChemicalElectronicsManufacturingSupply Chain Management

Responsibilities

Lead and manage the CSC team, ensuring technical excellence and strong cross-functional collaboration
Oversee all testing capabilities, ensuring equipment is maintained and used efficiently, and aligned with global quality management standards
Drive the co-development of new products, applications, and customer-specific solutions, ensuring a high success rate for spec-in projects
Provide leadership in offering on-site troubleshooting and product launch support, ensuring a superior customer experience
Continuously improve training programs for sales teams and customers, delivering technical education that strengthens relationships and builds trust
Manage budgets for investments, maintenance, and repairs of CSC facilities and equipment
Collaborate with global CSC teams to optimize capacity and resource allocation
Stay informed on industry trends and competitive products, recommending strategic investments in technology and equipment
Other duties as assigned

Qualification

Technical sales supportCustomer consultancyTeam leadershipEngineering degreeCommunication skillsIntercultural awarenessPresentation skillsRelationship building

Required

Master's degree in Engineering, Chemistry, Physics, or a related field
3-5 years of experience in technical sales support, customer consultancy, and industrial consumables or investment goods
Demonstrated experience leading teams, including setting, tracking, and driving performance against objectives and KPIs
Excellent communication and presentation skills, with intercultural awareness and a hands-on approach
Ability to build high-level relationships with customers, partners, and industry leaders
Willingness to travel (up to 50%)

Company

tesa

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Tesa AG manufactures and markets self-adhesive products and system solutions for industry, trade, and consumer sectors worldwide. It is a sub-organization of Beiersdorf.
dateFounded in 2001
location
Norderstedt, Schleswig-Holstein, DEU
people-size5001-10000 employees
web-link
http://www.tesa.com

Funding

Current Stage
Late Stage

Leadership Team

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Jorg Diesfeld
Group CFO - Member of the Executive Board
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Company data provided by crunchbase