Planet Pharma · 21 hours ago
Altria Windows 11 Lab IT Deskside Support
Richmond, VA
Contract
Onsite
Mid Level
3+ years expPlanet Pharma is seeking an IT Deskside Support professional for a 4.5 month contract. The role involves building relationships with lab owners and IT teams, managing inventory, and ensuring seamless migration of computers and software in a laboratory environment.
BiotechnologyHealth CarePharmaceutical
Hiring Manager
Michael Sullivan
Responsibilities
Build and maintain a working relationship with Lab Owners, IT Teams and Management
Update the physical inventory of lab equipment, PC’s, software and any other information pertinent to the environment
Collaborates with client’s project management team to assure a seamless migration
Migrate computers and software per the PKI Windows 10 documentation
Document procedures, policies, troubleshooting and best practices
Coordinates and works with outside vendors, with migrations
Maintain daily project related communications with the Windows 10 team
Participate in daily project scrum meetings
Listens actively and communicates promptly and effectively with users and the Windows 10 management team. Provides timely follow-up
Escalates migration issues to the project manager
Professionalism, excellent listening skills, superior analytical skills, great verbal and written communication skills
Ability to manage one’s time with minimal supervision to achieve objectives
Qualification
Required
Bachelor's degree in computer science or a minimum of 3-5 years of relevant professional deskside experience
Demonstrated Leadership abilities and be achievement oriented
Excellent analytical and problem-solving skills, combined with the ability to provide quick resolution to problems
Strong verbal and written communication skills
Must be customer service orientated and believe in teamwork, collaboration, adaptability and Initiative
Problem solving skills to resolve issues
Excellent customer service skills complemented by an ability to listen to and interpret client requests
Ability to troubleshoot Lab IT desktop technology issues
Ability to identify, track and complete tasks for multiple projects under prescribed timeframes
A proven self-motivational work ethic with the ability to work independently, manage time and schedule workload to meet deadlines and customer needs
Excellent analytical and problem-solving skills
Detail oriented and able to follow written documentation for task execution
Ability to multitask and support various groups of users
Preferred
Experience in a Deskside support
Experience with Lab IT support of scientific instrumentation
Experience in Life Science environment
Company
Planet Pharma
Planet Pharma is a pharmaceuticals company.
1001-5000 employees
H1B Sponsorship
Planet Pharma has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (3)
2021 (5)
2020 (5)
Funding
Current Stage
Late StageLeadership Team
Cynthia Lewis
Senior Executive Recruiter, Life Sciences - PPG Advisory Partners
Emma Morris
President, PPG Advisory Partners
Company data provided by crunchbase