Chase · 16 hours ago
Technology Support I - Transmissions Analyst, Bilingual Spanish/Portuguese
4915 Independence Pkwy, Tampa, FL, 33634, US
Full-time
Hybrid
Entry Level
1+ years expChase is a leading financial institution providing innovative financial solutions. The Technology Support I team member will ensure operational stability and performance of production application flows while providing 24/7 support to clients using digital solutions.
BankingFinancial Services
Responsibilities
Own/Manage work queues (phone/email/internal case), required daily tasks and established service level agreements, and troubleshoot and investigate client technical and transactional inquiries
Actively reach out to clients and internal partners to address processing errors or in support of platform changes
Troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery to support business operations
Assist in the improvement of operational stability and availability through participation in problem management
Assist in monitoring production environments for anomalies and address issues using standard observability tools
Identify and document basic issues and potential solutions for business and technology stakeholders
Support the management of incidents, problems, and changes in technology applications or infrastructure, and escalate in compliance with firm policy and processes
Qualification
Required
1+ years of experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services
Flexibility to work in a 24/7 hybrid work environment, across various shifts starting from 7 am - 12 pm, Monday through Friday
1+ years of Customer Service experience
Familiarity with applications or infrastructure in a large-scale technology environment on-premises or in the public cloud
Proven written and oral communication skills with an ability to communicate and interact with various levels and translate complex requirements into simple guidance
Preferred
Bilingual - fluency in either Spanish/English or Portuguese English
1+ years of technical support experience
Exposure to one or more general-purpose programming languages or automation scripting
Exposure to Information Technology Infrastructure Library (ITIL) framework
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
Recent News
2026-01-24
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