USALLIANCE Financial · 5 hours ago
Assistant Manager I - Branch
Medford, MA
Full-time
Onsite
Mid, Senior Level
$65K/yr - $69K/yr
3+ years expUSALLIANCE Financial is committed to innovation and teamwork, providing a supportive environment for personal and professional growth. The Assistant Branch Manager is responsible for managing daily operations and providing direction in the absence of the Branch Manager, ensuring excellent member service and operational efficiency.
BankingCredit CardsFinancial Services
No H1B
Responsibilities
Demonstrate knowledge of Credit Union products & services, policies, and procedures during member and employee interactions through all communication platforms, including direct contact and both in and outbound calls
Provide operational support to staff over the phone as well as in person and handle all member escalations within a timely manner
Supervise the daily management of branch operations and personnel
Maintain branch control systems and security
Provide on-going coaching, development, and peer mentoring to under-performing staff as well as new hire training when requested
Identify and communicate areas for continual improvement of business processes to support efficiency
Collaborate with management to ensure all sales & strategic goals assigned to the Member Services are met
Conduct business outreach to explore new business opportunities and to enhance existing partnerships
To achieve a prompt and high level of member services, assist and perform all branch functions as necessary
Assist other branches in providing coverage in the region. Performs duties in any branch office as needed
Qualification
Required
3 years of financial service industry experience with a min. of 1.5 years in a supervisory or management role
Must be sales oriented
Strong interpersonal, leadership and supervisory skills
Ability to manage multiple tasks simultaneously
Strong organizational and planning skills
Ability to work collaboratively with colleagues across the organization
Ability to function in a fast-paced and changing environment with high cash handling volume
Preferred
bachelor's degree
Bilingual fluent in both Spanish and English
Benefits
Paid Time Off, Wellness Time & Paid Federal holidays
401K with 6% match
High Performance Culture
Company
USALLIANCE Financial
Usalliance Financial is a full-service credit union that offers a wide range of banking services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Brett Wheeler
CFO and EVP of Finance and Risk Management
Company data provided by crunchbase