State of Utah · 15 hours ago
Technical Support Specialist II
Salt Lake County, UT
Full-time
Onsite
Mid LevelThe State of Utah is seeking a Technical Support Specialist II to provide customer support on desktop devices and evaluate hardware and software needs. The role involves troubleshooting, providing technical assistance, and participating in an on-call rotation within a correctional environment.
GovernmentInformation TechnologyLaw Enforcement
Responsibilities
Troubleshoots and diagnoses problems, make adjustments, repairs and/or performs preventative maintenance on computers, equipment, etc
Backs up computer data periodically to prevent unwanted data losses
Provides assistance and/or on-the-job training
Provides technical assistance on agency issues, services, program(s), and/or computer hardware and software, etc
Qualification
Required
Provide customer support on all desktop devices including PCs, laptops, tablets, printers, and other peripheral equipment
Evaluate and make hardware and software recommendations in relation to identified needs
Provide group instruction on software applications
Adapt to new technology as equipment is upgraded
Work in a correctional environment with strict security and follow policy and procedures of the correctional facilities
Participate in an on-call rotation
Test software using appropriate methodology and techniques
Determine what is causing an operating error and determine resolution
Use equipment management system software
Provide consultation and/or expert advice or testimony
Communicate information and ideas clearly, and concisely, in writing; read and understand information presented in writing
Speak clearly, concisely and effectively; listen to, and understand, information and ideas as presented verbally
Use State or agency-specific software application program(s)
Employment contingent on passing a drug screening and a background check
On call rotation is required in this position
Work requires physical exertion. May require the ability to stand; walk over rough surfaces; bend, crouch, stoop, stretch, reach, lift moderately heavy items (up to 50 lbs.) in a recurring manner and/or for long periods of time
Preferred
Have a knowledge of DTS applications such as Service Now, Microsoft SCCM administration, and Bomgar
Familiar with Windows Active Directory and be able to administer and troubleshoot problems on local networks and web browsers
Benefits
Great health and retirement benefits
Generous paid time off
Company
State of Utah
State of Utah provides links to government information sites and departments.
Founded in 1896
10001+ employees
H1B Sponsorship
State of Utah has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)
Funding
Current Stage
Late StageLeadership Team
Chris Williamson
Chief Technology Officer
Daniel Frei
Chief Financial Officer- Department of Technology Services
Recent News
2025-09-04
Help Net Security
2025-03-18
Press Telegram
2025-01-14
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