Shirley Ryan AbilityLab · 14 hours ago
End User Computing Systems Engineer- Full time
Chicago, IL
Full-time
Onsite
Mid Level
$71K/yr - $124K/yr
3+ years expShirley Ryan AbilityLab is a leader in integrating science and clinical care to help patients achieve better outcomes. The End-User Computing Systems Engineer will ensure the reliable operation and overall health of the corporate fleet of end-user computing devices and assigned IT Operations management tools, contributing to an inclusive and innovative culture.
Health CareHospitalNon ProfitRehabilitation
Responsibilities
Supports SRAlab's server, database, messaging, and storage systems, including hardware (servers, disk arrays, cabling, etc.) support, operating system and applications installation and configuration
Supports Endpoint Management & Security system(s) including security patching, anti-virus management, encryption, mitigation of vulnerability treats, systems deployments, and upgrades
Support and management of various clinical systems, servers, and medical devices, e.g., Cerner systems, NurseCall, Pneumatic tube system, diagnostic devices, and others
Supports the network operating system environment and provides support for administrative tasks including user accounts, directory services/domain environments, printing environment, and network security
Provides escalation support of any server and system
Assists in the development, implementation, and testing of disaster avoidance and recovery policies and procedures
Documents system hardware and OS components (inventories, configuration, etc.) software (licenses, configurations, etc.) and cabling configuration
Supports SRAlab's network management platforms like SolarWinds, Manage Engine Desktop Central, etc…
Develop and optimize pre- and post- patching process to ensure proper implementation
Provides diagnostic and corrective services for all network systems
Provides tier-2 support to end-users and serves as escalation point to the Help Desk or End Users Support teams
Perform all other duties that may be assigned in the best interest of the Shirley Ryan AbilityLab
Qualification
Required
Requires knowledge of computer technology and information management concepts typically acquired through completion of a bachelor's degree in Computer Science, Information Systems or other closely related field
Able to deliver exceptional customer service and address service requests in timely matter
Minimum 3 years of professional experience in a corporate IT environment developing and supporting a medium to large network and server farm required
Technical certifications from Microsoft at the MCSE/MCITP levels or higher desirable
Administrative experience with Active Directory, Windows Server, Windows SQL Server, Windows Print Services, and Microsoft Exchange
Experience with VMWare Desirable
Administrative experience with Enterprise Anti-Virus and Anti-SPAM products
Solid understanding of the following network protocols and technologies: HTTP, SMTP, SNMP, DHCP, VLANs
Proficiency with Endpoint Management & Security systems like Manage Engine Desktop Central, WSUS, and other patching tools
Proficiency in scripting of packaged installation of patches, software, and configuration changes
Interpersonal skills necessary to communicate effectively with user departments concerning network/PC support, training, and issues as well as a variety of external contacts
Analytical skills are necessary to analyze business problems and apply computer technology to resolve same and/or increase operational efficiency of PCs in a networking environment
Works independently and able to address complex and technical issue
Ability to transport and move PCs, printers, and related hardware weighing up to 30 pounds
Participate in a 24/7 on-call rotation to support critical systems and respond to incidents as needed
Preferred
Technical certifications from Microsoft at the MCSE/MCITP levels or higher desirable
Experience with VMWare Desirable
Benefits
Shirley Ryan AbilityLab offers a comprehensive benefits program that is competitive with our industry peers in our geographic locations:
Company
Shirley Ryan AbilityLab
Shirley Ryan AbilityLab provides physical medicine and rehabilitation for adults and children.
1001-5000 employees
H1B Sponsorship
Shirley Ryan AbilityLab has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (15)
2023 (14)
2022 (12)
2021 (9)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$8.7MKey Investors
Parkinson's FoundationNational Institutes of Health
2023-07-25Grant
2023-06-07Grant· $8.7M
Leadership Team
Pablo Celnik
Chief Executive Officer
Laura L. Ferrio
Sr. Vice President, Chief Operating Officer | President, Keystone Board
Recent News
2025-10-28
2025-09-17
2025-04-11
Company data provided by crunchbase