Highnote · 3 hours ago
Senior Network Operations Manager
San Francisco, CA
Full-time
Hybrid
Senior Level, Lead/Staff
$175K/yr - $225K/yr
10+ years expHighnote is an embedded finance company that sets the standard in modern card platform management. The Senior Manager - Network Operations will lead day-to-day network operations, manage projects, analyze performance metrics, and support strategic initiatives with external partners.
Credit CardsFinTechInformation TechnologyPaymentsTransaction Processing
Responsibilities
Responsible for day to day network operations with Highnote's partner networks and banks
Initiate and manage project implementations with the card networks, including BIN set up, migrations updates etc
Analyze network and bank reports and performance to identify errors and opportunities to improve the reporting to meet internal Highnote downstream process requirements
Establish strong relationships with the counterparts at the card networks and sponsor banks
Ensure accurate and timely communication regarding network projects and issues with internal teams
Partner with internal teams including Business Operations, Business Intelligence and Analytics, Data, Implementation and Finance teams proactively on network operations related activities
Seek process improvements, develop and drive requirements for automation and analysis with the use of AI and data automation tools
Qualification
Required
10-15 years of experience working with the card networks
Prior experience working at a Card Network, Bank, Gateway and/or Processor
Detailed understanding of card networks and managing operational relationships with them
Deep understanding of forms, terminology and codes used by the networks
Card Issuing and Acquiring experience
Self starter who is motivated and has an outrageous attention to detail
Preferred
Team management skills are a definite plus
Experience working at a high growth early stage start-up
Benefits
Flexible Paid Time Off
100% healthcare coverage + 75% coverage for dependents
401k program
Paid Parental Leave: Up to 16 weeks paid leave for the birth parent, and up to 6 weeks paid leave for the non-birth parent
Equity in Highnote
Stipend to build out your home office; internet and phone reimbursement
Company
Highnote
Highnote is an embedded finance company that develops a virtual payment platform to handle payment processing business flows.
51-200 employees
H1B Sponsorship
Highnote has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (6)
2023 (6)
2022 (9)
Funding
Current Stage
Growth StageTotal Funding
$213.07MKey Investors
Oak HC/FT
2025-01-21Series B· $109M
2022-06-18Convertible Note· $25M
2021-12-01Convertible Note· $25M
Leadership Team
John MacIlwaine
Chief Executive Officer
Kin Kee
Co-Founder and CTO
Recent News
2025-12-24
FX News Group
2025-12-17
Crowdfund Insider
2025-12-17
Company data provided by crunchbase