Otsuka Pharmaceutical Companies (U.S.) · 19 hours ago
Associate Director, CNS Patient Access Operations
United States
Full-time
Remote
Lead/Staff, Director/Executive
$150K/yr - $224K/yr
5+ years expOtsuka Pharmaceutical Companies (U.S.) is seeking a dynamic and experienced Associate Director to lead operations for the Patient Access team, focusing on enhancing patient experience and optimizing support programs. This role will support strategic initiatives, manage cross-functional teams, and ensure the delivery of innovative patient-centric solutions.
Health CareMedical
Responsibilities
The position provides operational and tactical support for the relevant therapeutic area Patient Access team and leads projects collaborating with various cross-functional partners to ensure timely implementation and execution of process and operational enhancements to enable the relevant therapeutic area Patient Access teams
Oversee the development and distribution of patient support program materials across various channels inclusive of collaborating to develop training resources
Lead cross-functional efforts to align patient services with broader company objectives
Drive process improvements and efficiencies in program architecture
Assist in the planning and execution of team events and meetings
Stay updated on reimbursement landscapes and disease states to ensure relevant resources and materials are available for the teams
Partner closely with the Director, Market Access Operations to drive efficiency, standardization, and scalability across all Access functions
Serve as the functional CRM lead, ensuring system integrity, reporting accuracy, and enhancements that enable effective field and internal operations
Support the business as additional point of contact for reporting for the relevant therapeutic area Brands within Patient Access, partnering with Business Analytics and the Patient Access leads to help pull through direction in development and maintenance of standardized dashboards, performance metrics, and insights that inform timely decision-making
Manage key operational processes including routing and tracking of Statements of Work (SOWs), budget tracking, territory alignments, and PRC (Promotional Review Committee) submissions
Ensure operational compliance to pharmaceutical industry regulations, HIPAA, and industry standards
Qualification
Required
Bachelor's degree preferred
5+ years of cross-functional and operational leadership experience in life sciences or healthcare industry
3+ years of direct experience within patient services program operations
Experience managing operational processes and driving service delivery strongly preferred
Excellent analytical, operational, and strategic thinking skills
Outstanding collaboration, stakeholder management, and communication abilities
Proficiency in managing cross functional partners, aligning them with organizational strategy
Deep understanding of patient services offerings
Requires up to 25% travel
Benefits
Comprehensive medical, dental, vision, prescription drug coverage
Company provided basic life
Accidental death & dismemberment
Short-term and long-term disability insurance
Tuition reimbursement
Student loan assistance
A generous 401(k) match
Flexible time off
Paid holidays
Paid leave programs
Other company provided benefits
Company
Otsuka Pharmaceutical Companies (U.S.)
There are two Otsuka pharmaceutical industry companies in the U.S.: Otsuka America Pharmaceutical, Inc.
1001-5000 employees
H1B Sponsorship
Otsuka Pharmaceutical Companies (U.S.) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (6)
2023 (11)
2022 (5)
2021 (9)
2020 (13)
Funding
Current Stage
Late StageLeadership Team
Tarek Rabah
President & CEO
Reza Moghadam
Co-founder and lead for PsychU (www.PsychU.org)
Recent News
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