Vanta Diagnostics · 3 hours ago
Customer Service Representative - Healthcare / Lab
Charleston, South Carolina Metropolitan Area
Full-time
Onsite
Entry, Mid Level
$19/hr - $21/hr
2+ years expVanta Diagnostics is a molecular pathogen laboratory headquartered in downtown Charleston, South Carolina. They are seeking a dependable and detail-oriented Administrative Specialist to serve as the primary phone operator and manage all incoming mail and payer correspondence, ensuring accurate communication flow and professional customer interactions.
Hospital & Health Care
No H1B
Hiring Manager
Michelle Katz-Mortimer
Responsibilities
Receive, open, and process all incoming mail daily
Accurately sort mail by EOBs, payer correspondence, payments, and general mail
Scan and upload payer documentation to the billing company and shared folders
Monitor incoming electronic faxes for payer notices, EOBs, virtual payments, and related correspondence
Remotely deposit checks received via mail in accordance with company procedures
Professionally answer and manage all incoming calls as the organization’s main phone operator
Assess caller needs by asking appropriate questions and route calls accurately and efficiently
Provide clear, accurate information for basic inquiries while maintaining confidentiality
Maintain a courteous, calm, and professional demeanor with all callers
Collaborate closely with internal teams to ensure timely distribution of correspondence
Follow established policies and procedures, especially regarding sensitive health and financial information
Maintain reliability, discretion, and accuracy in all administrative tasks
Qualification
Required
High School diploma or GED
2+ years of experience in an administrative, front-desk, call center, or customer service role with high call volume
Healthcare administrative experience required, including direct familiarity with insurance payer correspondence such as EOBs, notices, payments, and records requests
Demonstrated ability to manage multiple priorities simultaneously while maintaining accuracy and timeliness
Strong verbal communication skills with a professional, confident phone presence
Proven reliability and consistency in attendance and task completion
Proficiency with Microsoft Office (Outlook, Word, Excel) and routine use of office technology, including:
Multi-line phone systems
Electronic fax platforms
Scanners and secure file uploads
Ability to handle confidential and sensitive information with discretion and sound judgment
Background check and drug test required
Preferred
Prior experience working with medical billing teams or third-party billing vendors
Experience in a laboratory, clinical, or diagnostic healthcare setting
Benefits
Health insurance
Dental insurance
Vision insurance
Paid time off
401(k) matching
Flexible spending account
Professional development assistance
Life insurance
Employee assistance plan
Disability insurance
Company
Vanta Diagnostics
Vanta Diagnostics is a molecular diagnostics company advancing antibiotic stewardship and value-based care through rapid, clinically relevant testing solutions.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase