Kestra Financial · 14 hours ago
Associate Help Desk Engineer
Austin, TX
Full-time
Onsite
Entry Level
1+ years expKestra Financial offers industry-leading wealth management platforms for independent financial professionals. The Associate Help Desk Engineer will provide technical support to internal employees and leaders, ensuring maximum uptime and a productive operating environment by troubleshooting issues and managing requests.
BankingConsultingFinanceFinancial Services
Responsibilities
Maintain and troubleshoot PC network connectivity to provide maximum uptime
Follow standard Help Desk operating procedures
Log all support requests using a request tracking platform
Research and make recommendations for new software, solutions, and hardware
Set up and test machines for users
Respond to user hardware and software problems
Under the supervision of the supervisor, research, download, and test patches, upgrades, and service packs for all hardware and software
Test and document corporate projects as assigned by leadership
Help with email configuration on mobile devices
Train new team members and staff
Manage Microsoft 365 email hosting
Promote a positive environment for our team
Qualification
Required
Bachelor's degree or applicable experience
Active Directory management (1-3 years)
Microsoft Autopilot (1-3 years)
Microsoft Deployment Tool imaging console (1-3 years)
Hardware knowledge workstations/laptops (1-3 years)
File manipulation, shared files/folders networking (1-3 years)
Experience supporting both Microsoft and Mac operating systems (1-3 years)
Experience with Microsoft Macros (creation and installation)
Or equivalent certifications/education
Enterprise-level Antivirus experience
Enterprise-level VPN experience
Experience with multiple technologies, including operating systems, wireless networks, security software, imaging software, and databases
Experience with PC hardware build and troubleshooting
Preferred
CompTIA/Microsoft certification is beneficial
Benefits
Competitive pay and benefits with a large employer (over 1600 employees nationwide)
401(k), health insurance, and a competitive benefits package
Opportunities for training, development, and long-term growth within the firm
Tuition reimbursement for qualified expenses
Company
Kestra Financial
Kestra Financial provides a leading independent advisor platform.
201-500 employees
H1B Sponsorship
Kestra Financial has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (14)
2023 (4)
2022 (3)
2021 (1)
2020 (6)
Funding
Current Stage
Growth StageTotal Funding
unknown2019-02-25Acquired
Leadership Team
Christine Brown
Head of Advanced Planning
Recent News
2025-11-20
Company data provided by crunchbase