Service Desk Technician jobs in United States
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TEKsystems · 3 hours ago

Service Desk Technician

positionBirmingham, AL
timeContract
remoteOnsite
seniorityMid Level
money$25/hr - $27/hr
date3+ years exp

TEKsystems is a leading provider of business and technology services, and they are seeking a Service Desk Technician to support their client's internal end users. The role involves providing first line support, managing escalations, and assisting with Microsoft 0365 offerings for over 1600 employees and various applications.

Information Technology
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H1B Sponsor Likelynote

Responsibilities

Responsible for escalations from technicians to resolution or elevating to Tier 3 support
Support and adoption of the Microsoft 0365 offerings
Service over 1600 employees, dozens of applications, and thousands of endpoints
Provide remote technical support via telephone in a service/call center environment
First and second level laptop/desktop/application installation/OS, configuration, administration, and trouble-shooting skills
Application software (including Office 365), and Intune support
Ability to multitask handle tickets, chats, and calls
First/Second line business application support and triage

Qualification

Help deskActive DirectoryOffice 365TroubleshootingTechnical supportTicketing systemCustomer serviceService deskPassword resetVPNWindows 10

Required

3 - 5 years IT Service Center experience
Advanced knowledge of supporting cloud-based applications
3 - 5 years User Management, Azure Active Directory, identify password related issues and provide resolution
Experience in remote technical support via telephone in a service/call center environment
First and second level laptop/desktop/application installation/OS, configuration, administration, and trouble-shooting skills
Application software (including Office 365), and Intune
Ability to multitask handle tickets, chats, and calls
First/Second line business application support and triage
ITSM, ITIL

Preferred

Help desk
Help desk support
Troubleshooting
Customer service
Service desk
Active directory
Office 365
Technical support
Ticketing system
Password reset
Servicenow
Hardware
Vpn
Windows 10

Benefits

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)

Company

TEKsystems

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At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
dateFounded in 1994
location
Hanover, Maryland, USA
people-size10001+ employees
web-link
http://www.teksystems.com

H1B Sponsorship

TEKsystems has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)

Funding

Current Stage
Late Stage

Leadership Team

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Ryan Skains
Vice President, TEKsystems Global Services
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