AT&T · 21 hours ago
Principal Technical Business Management - Chief of Staff
USA:TX:Plano / W Plano Pkwy - Adm:3400 W Plano Pkwy
Full-time
Onsite
Lead/Staff
$131K/yr - $196K/yr
10+ years expAT&T is a leading telecommunications company that is looking for a Principal Technical Business Management - Chief of Staff to join their Engineering Operations team. This role involves strategic planning, cross-functional coordination, and performance tracking to enhance customer experiences through innovative technology solutions.
CollaborationCommunications InfrastructureMobileService IndustryTelecommunicationsWireless
Responsibilities
Strategic Planning: Facilitate and coordinate the definition and prioritization of organizational strategic objectives and goals, leveraging an Objectives & Key Results (OKRs) model
Effective Team Collaboration: Plan and organize strategic sessions, including weekly/bi-weekly staff meetings, quarterly planning sessions, town-halls, and AMA sessions
Cross-Functional Coordination: Build, monitor, and communicate the progress of cross-functional initiatives, including financial planning, budget management, staffing/labor plans, operational reviews, staff calls, and other critical Engineering Operations team activities
Insightful Reporting: Ensure that reporting and dashboards accurately reflect relevant data, clearly informing senior leadership about status and potential obstacles
Hands-On Leadership: Actively engage in tasks to ensure the timely completion of deliverables and administrative responsibilities without requiring continual guidance
Creative Thinking: Combine attention to detail with the ability to comprehend and communicate the “big picture.”
Performance Tracking: Manage data analytics and track KPIs, OKRs, and other performance metrics to measure operations performance. Conduct monthly and quarterly tracking and reporting of performance metrics and key accomplishments from various sources and analytics platforms for the Engineering Operations organization. Ensure the multi-functional teams are on track to meet and exceed end-of-year goals
Data Analysis: Conduct thorough analysis on performance KPIs and OKRs from diverse sources and analytics platforms to ensure the Engineering Operations teams achieve their goals
Cross-Functional Coordination: Build, monitor, and communicate the progress of cross-functional initiatives, including financial planning, budget management, staffing/labor plans, operational reviews, and other critical team activities
Insightful Reporting: Develop and maintain accurate and insightful reporting dashboards to keep senior leadership informed about status and potential challenges
Documentation Management: Maintain high-quality documentation of performance metrics and progress, ensuring clarity and precision
Strategic Planning: Define, prioritize, and achieve strategic objectives and goals to drive the success of the Engineering Operations teams
Hands-On Leadership: Actively engage in tasks to ensure their timely completion without requiring continual guidance
Performance Tracking: Manage data analytics and track KPIs, OKRs, and other performance metrics to measure and enhance operational performance
Creative Problem-Solving: Combine attention to detail with the ability to grasp the broader context and strategic goals
Technical Proficiency: Utilize expertise in analytics platforms such as Advanced Excel, Tableau, and PowerBI to develop comprehensive dashboards and reports
Independent Work: Demonstrate the ability to work independently, using good judgment and self-motivation to drive tasks to completion
Qualification
Required
Bachelor's degree in Business Management, Computer Science, Information Systems, or a related field from an accredited institution, or equivalent experience
10+ years' experience with complex technology initiatives involving data analysis, software engineering, and program management
10+ years of experience in large technology organizations working in agile methodology
Experience managing large-scale cross-functional initiatives and programs
Experience developing and executing performance management roadmaps
Proficiency in using analytics platforms such as Advanced Excel, Tableau, and PowerBI to develop dashboards and reports
Expertise with collaboration, publishing, and design tools to coordinate team activities and professional communications, including MS Teams, SharePoint, PowerPoint, Word, Wikis, Adobe Photoshop, video/audio editing, and social media
Ability to convey information clearly and work effectively across internal and external teams
Customer-focused mindset with skills in managing expectations, providing proactive status updates, and producing high-quality work products
Strong analytical and problem-solving abilities
Excellent communication (oral, written, presentation), interpersonal, and consultative skills
Ability to work independently with good judgment
Self-driven with a genuine desire to learn new skills
Preferred
8+ years of Chief of Staff or Performance Management experience working directly with product and software engineering organizations
Understanding of agile software development and Scaled Agile framework
Master's degree is preferred in Business, Computer Science, Information Systems, or a related field
Benefits
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories
AT&T internet (and fiber where available) and AT&T phone.
Company
AT&T
AT&T is a telecommunications company that provides wireless communications, internet and digital television services.
10001+ employees
H1B Sponsorship
AT&T has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (575)
2024 (586)
2023 (282)
2022 (450)
2021 (271)
2020 (162)
Funding
Current Stage
Public CompanyTotal Funding
$5.04BKey Investors
National Telecommunications and Information Administration
2025-09-19Post Ipo Debt· $5B
2024-02-12Grant· $42.3M
2023-01-19Grant· $2.2M
Leadership Team
Jeremy Legg
Chief Technology Officer
Pascal Desroches
Senior Executive Vice President and Chief Financial Officer
Recent News
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Company data provided by crunchbase