Parsley Health · 1 day ago
Customer Support Representative (PST)
United States
Full-time
Remote
Entry Level
$24.25/hr - $24.25/hr
1+ years expParsley Health is a digital health company focused on transforming healthcare for individuals with chronic conditions. The Customer Support Representative will provide high-quality customer service by responding to member inquiries, managing cancellations, and ensuring member satisfaction through effective communication and problem-solving.
Health CareHealth DiagnosticsMedicalPrimary and Urgent Care
Responsibilities
Provide exceptional member service through prompt, accurate, and knowledgeable responses to member inquiries and complaints
Maintain ownership of member issues from receipt of the initial request to resolution
Follow up with members to ensure their issues have been resolved to their satisfaction
Maintain a comprehensive understanding of the company's products and services
Utilize member feedback to identify opportunities for improvement and report trends
Assist in developing initiatives to enhance member experience and satisfaction
Manage inbound and outbound member inquiries via phone, SMS, and our online messaging platform
Escalate unresolved member questions to the appropriate department to ensure a quick turnaround for all member inquiries
Ability to think on your feet and de-escalate member situations
Assist members with renewal questions and encourage continued care
Collect feedback from members and process cancellations and attempt to retain members
Support members’ scheduling and member portal navigation needs and– troubleshooting as needed
Other duties as assigned
Qualification
Required
At least one year of relevant work experience in a one-to-one client/patient-facing
An empathetic customer-service approach that ensures your members feel heard and cared for
Excellent oral and written communication skills
Can comfortably resolve issues over the telephone
A detail-oriented mindset with a knack for organization and clarity - nothing slips through the cracks
Proactivity, autonomy, and commitment to excellence in your work
Comfort with autonomy and a passion to take initiative
Flexibility as roles and responsibilities are subject to change and new ones may be assigned
Ability to work from home in a quiet space to conduct phone calls
Preferred
Healthcare tech/start-up experience preferred
Call management system experience preferred (i.e., Just Call, HelpScout)
Benefits
Equity Stake
401(k) + Employer Matching program
Remote-first with the option to work from one of our centers in NYC or LA
Complimentary Parsley Health Complete Care membership
Subsidized Medical, Dental, and Vision insurance plan options
Generous flexible time off plan
Annual professional development stipend
Annual wellness stipend
Company
Parsley Health
Parsley Health is redesigning primary care by integrating the latest in medical testing, technology and nutrition research.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$36.13MKey Investors
White Star CapitalFirstMark
2024-02-02Series Unknown· $0.13M
2020-11-30Series B
2019-10-10Series B· $26M
Leadership Team
Robin Berzin
Founder, CEO
Recent News
2025-11-14
Longevity.Technology - Latest News, Opinions, Analysis and Research
2025-09-30
Company data provided by crunchbase