Multi-Pak Packaging · 20 hours ago
Jr. Customer Success Project Manager
West Caldwell, NJ
Full-time
Onsite
Entry Level
$75K/yr - $85K/yr
1+ years expMulti-Pak Packaging is seeking a Junior Customer Success Project Manager to support the Senior Customer Success Project Manager in managing active customer accounts. The role involves assisting with customer deliverables, ensuring strong communication, and maintaining high customer satisfaction while managing project timelines.
Consumer GoodsManufacturingPackaging Services
Responsibilities
Serve as the support point of contact for assigned commercial accounts, contributing to strong, long-term relationships
Maintain regular communication with customers to review forecasts, PO timelines, and open action items under the direction of the SrCSPM
Ensure all customer deliverables are met on time and in full, escalating risks early with potential solutions identified
Understand client goals, challenges, and priorities to ensure successful outcomes
Support high customer satisfaction
Manage project timelines from inception through completion, ensuring all deliverables meet timeline expectations
Track and monitor monthly forecasts for assigned accounts under the supervision of the SrCSPM
Collaborate closely with Finance and Procurement to proactively flag changes in demand to avoid delays in procurement of material
Other responsibilities as assigned by manager
Qualification
Required
Bachelor's degree in Business, Project Management, Communications, or related field
1-3 years of experience in client facing roles with responsibilities in project and/or account management
Strong organizational and multitasking skills with the ability to manage multiple clients at once
Excellent written and verbal communication skills
Ability to build strong relationships and collaborate effectively with internal and external partners
Proficiency in Google Sheets
Excellent in Word, Excel & PowerPoint
Strives in a fast-paced environment with tight deadlines
Preferred
Experience in a manufacturing, packaging, supply chain, or production-focused environment
Knowledge of supply chain processes, material planning, or production scheduling
Benefits
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Company
Multi-Pak Packaging
Multi-Pak Packaging is a contract packager offering an array of services to bring ideas to market creatively and cost-effectively.
51-200 employees
H1B Sponsorship
Multi-Pak Packaging has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2021 (1)
Funding
Current Stage
Growth StageLeadership Team
John Culligan
President/CEO/Owner
Debbie Culligan
CMO Multi-Pak Packaging, a woman, minority owned company.
Company data provided by crunchbase