Hilltop Holdings · 1 day ago
Loan Processor
18111 Preston Road, Dallas, TX, 75252, US
Full-time
Onsite
Entry Level
1+ years expHilltop Holdings is a diverse financial services company that includes PrimeLending, a leading national home lender. They are seeking a Loan Processor to evaluate mortgage loan applications, verify information, and prepare files for Underwriting and Closing while ensuring exceptional customer service throughout the lending process.
BankingFinancial Services
Responsibilities
Maintains knowledge of all policies and modifications to the guidelines and standards of the company, federal housing programs, investors, and private mortgage insurers
Maintains and updates loan application information within loan origination software and other applications
As applicable, orders appraisals, title, survey, verifications, and any other items required for loan approval; conducts regular follow-ups with outside sources regarding outstanding documents
Verifies the data collected, analyzes, and decides whether it meets guidelines or if other documentation is needed; documents communication through the conversation log; ensures loan application is in compliance with underwriting, investor, RESPA, and HMDA guidelines
Calculates income, reviews assets and liabilities
Reviews all disclosures for completeness and compliance
Completes final evaluation and analysis of completed application packages and submits eligible files specifying any applicable conditions
Monitors rate lock information for data integrity and expiration dates; communicates discrepancies to the Loan Officer
May maintain accurate pipeline to ensure proper projections, closings, and regulatory compliance with Company, Federal, and State standards
May prepare, when applicable, 'Declination Letters.' Ensures accurate disclosure of the reason(s) for the adverse action as soon as it is determined that applicants do not qualify
May schedule closing appointments with respective parties (i.e. title companies, closing attorneys, corporate closing department and customers etc.) Meets customer service standards as outlined by management
May facilitate training of junior or newly hired processors regarding specific Prime operations including file flow, loan origination software, and other applications
Updates loan officer, loan officer assistant, realtors, builders and customers on loan status
Maintains communication with customers throughout the loan process, assisting them with any questions and notifying them of any additional requirements
Other functions as needed
Qualification
Required
High school diploma or equivalent
Minimum of 1 year mortgage banking experience as a processor or junior processor, required
Must have working knowledge of Fannie Mae/Freddie Mac and FHA/VA policies and guidelines, as well as, Regulatory Mortgage Compliance, state, federal, local government, private investors and insurers
Must have working knowledge, or the ability to learn all operating systems and possess the ability to facilitate training
Proficient in Excel, Word, Outlook, with the ability to learn other mortgage-related programs
Excellent written and verbal communication skills
Excellent organizational and time management skills
Demonstrated ability to interact effectively with branch, regional and corporate personnel, as well as realtors, sales agents, builders, appraisers, title companies, etc
Demonstrated judgment and decision making ability
Must be available to work all regularly scheduled hours; arriving at scheduled reporting time and at the prescribed time after any breaks or lunch periods
Must be able to work overtime, as required
Company
Hilltop Holdings
Hilltop Holdings is a financial services firm specializing in mortgage origination, financial advisory, and insurance services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Bill Lines
Chief Technology Officer
Will Furr
CFO
Recent News
2025-10-27
2025-10-25
2025-10-24
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