Dental365 · 1 day ago
Patient Experience Manager (Dental)
New Hyde Park, New York, United States
Full-time
Onsite
Mid, Senior Level
$85K/yr - $115K/yr
5+ years expDental365 is a leading dental organization focused on reshaping the patient experience in dental care. The Patient Experience Manager is responsible for overseeing the patient journey and ensuring a world-class, concierge-style experience across all locations.
Health CareMedicalWellness
Responsibilities
Own and evolve the Dental Concierge Playbook, defining clear patient experience standards across phone, in-office, financial, and follow-up interactions
Lead a structured secret shopping and patient experience audit program (phone and in-office)
Score, analyze, and report experience performance by office and region
Design and deliver concierge-focused training for onboarding, refreshers, and targeted improvement
Coach offices and field leaders to close experience gaps and sustain improvements
Monitor patient experience KPIs including reviews, surveys, and call quality
Partner with Operations to embed experience standards into daily workflows
Serve as the internal voice of the patient to leadership
Qualification
Required
5–8+ years in patient experience, hospitality, healthcare, or multi-site service operations
Experience running mystery shopping or audit-based performance programs
Experience with a multi-location operational environment
Familiar with call center or front-office workflow
Exceptional communication skills with strong training, coaching, and influential attributes
Comfortable working with frontline teams and senior leaders
Data-literate with ability to translate insights into action
Preferred
dental or healthcare experience preferred
Benefits
Generous Compensation: We invest in the best and are competitive in our salary offers.
Flexible Health and Vision Insurance Plans: Tailored options for you and your family's well-being.
401(K) Retirement Plan with Matching: Secure your financial future with our employer-matched plan.
Generous Paid-Time Off: Accrue up to 3 weeks, plus an annual "you" day for self-care.
Exclusive In-house Dental Program: Heavily discounted services for you and your immediate family.
Extra Perks and Fringe Benefits: Enjoy additional benefits and ongoing perks for our dedicated teams.
Company
Dental365
Dental365 provides dental care services for the entire family.
1001-5000 employees
H1B Sponsorship
Dental365 has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2021-07-23Acquired
Leadership Team
Dr. Scott Asnis
Founder and CEO
David Kim, MD, MBA
Partner - Co-Founder
Recent News
2024-04-12
2023-12-14
Providence Business News
2022-05-22
Company data provided by crunchbase