Fairway Home Mortgage · 17 hours ago
Customer Experience Specialist
TX - Carrollton - 4201 Marsh Lane
Full-time
Onsite
Entry Level
1+ years expFairway Home Mortgage is a nationwide leader in the mortgage industry, dedicated to providing exceptional customer service. The Customer Experience Specialist will act as a liaison between customers, branches, and insurance partners, ensuring a seamless mortgage process through effective communication and problem-solving.
Financial Services
Responsibilities
Advocate for the Customer: Manage inbound and outbound communications with borrowers, insurance companies, and internal branches
Solve Problems in Real-Time: Conduct thorough research to resolve inquiries promptly, striving for same-day solutions
Maintain Transparency: Provide proactive daily updates to all stakeholders, ensuring no one is left in the dark during the research process
Collaborate Across the Board: Partner with cross-functional teams, loan officers, and external vendors to streamline workflows and uphold compliance standards
Manage the Details: Handle critical documentation, including insurance policies and servicing records, ensuring all administrative tasks align with operational procedures
Drive Innovation: Participate in special projects and team initiatives that push us toward continuous improvement
Qualification
Required
1+ years in Mortgage Servicing and Customer Service
Proven ability to research complex issues and make sound business decisions
Proficiency in mortgage systems such as Encompass, MSP, or FICS
Solid understanding of mortgage terminology (escrow, taxes, closing docs) and federal/state servicing regulations
Company
Fairway Home Mortgage
At Fairway Independent Mortgage Corporation, customer service is a way of life.
5001-10000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase