Ampstek · 15 hours ago
Conversational Designer
Providence, RI
Contract
Hybrid
Senior Level
5+ years expAmpstek is seeking an experienced Conversational Designer for an IVR implementation program at a regional US Bank. The role involves collaborating with various teams to create engaging customer experiences through conversational flows and wireframes while advocating for customer needs using human-centered design principles.
IT Management
Hiring Manager
Sangeetha Salem Viswanathan
Responsibilities
Deep knowledge in IVR implementations
Collaborate with engineering, product, and business teams to inform intuitive and engaging customer experiences
Design conversational flows, wireframes, and mockups for new and existing interactions across a variety of channels (chatbots, IVR, voice)
Advocate for the customer through human-centered research methodologies
Create new guidelines, best practices and build a stronger foundation of conversational design principles
Complete analysis of existing conversation paths to discover improvement opportunities in both conversation and expansion of AI or Machine Learning
Champion prioritization of design centered product enhancements grounded in research and analysis
Collaborate closely with Tech partners to leverage new machine learning, AI platforms, and NLP to build engaging cross channel conversational experiences
Scope requests, develop and communicate a level of effort, plan work in a team environment, adjust quickly to changes or new information, and escalate when necessary
Possesses in-depth knowledge of conversational AI design, User Experience (UX), Customer Experience (CX), and technical standards. Applies those standards to achieve business results while keeping up with latest industry trends
Exhibits in-depth knowledge of the conversational AI design and business and uses that enhance business operations across the enterprise
Qualification
Required
Deep knowledge in IVR implementations
Collaborate with engineering, product, and business teams to inform intuitive and engaging customer experiences
Design conversational flows, wireframes, and mockups for new and existing interactions across a variety of channels (chatbots, IVR, voice)
Advocate for the customer through human-centered research methodologies
Create new guidelines, best practices and build a stronger foundation of conversational design principles
Complete analysis of existing conversation paths to discover improvement opportunities in both conversation and expansion of AI or Machine Learning
Champion prioritization of design centered product enhancements grounded in research and analysis
Collaborate closely with Tech partners to leverage new machine learning, AI platforms, and NLP to build engaging cross channel conversational experiences
Scope requests, develop and communicate a level of effort, plan work in a team environment, adjust quickly to changes or new information, and escalate when necessary
Possesses in-depth knowledge of conversational AI design, User Experience (UX), Customer Experience (CX), and technical standards. Applies those standards to achieve business results while keeping up with latest industry trends
Exhibits in-depth knowledge of the conversational AI design and business and uses that enhance business operations across the enterprise
5+ years of experience in conversational design
Application of Natural Language Processing and Conversation Design principles used in successful creation of customer facing voice/chat experiences
Expertise and background in analysis of conversational flows and surveys
Mandatory skills • Experience designing for cross channel experiences
Understanding of machine learning and AI interfaces
Effective communication and storytelling skills
Proficiency with design tools and conversation platforms, such as Figma, DialogFlow, Amazon Lex
Experience in prompt engineering and working with LLM and RAG systems
Familiarity with working in an established design system
Understanding of content strategy and design principles
UX research and testing background, interviewing end users
Preferred
5+ years of experience in product management, ideally within the financial services or consumer technology sector
Experience working in an Agile environment, and familiarity with Agile methodologies
Strong understanding of banking products, services, and regulatory requirements
Excellent communication and stakeholder management skills
Company
Ampstek
Ampstek supplies thousands of tech and digital professionals annually to a range of clients through its offices which spread across in 42 countries.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Rekha Pathy
CEO
Company data provided by crunchbase