Securiport · 13 hours ago
Bilingual Technical Support Engineer (English/Spanish)
Reston, VA
Full-time
Onsite
Entry, Mid Level
2+ years expSecuriport LLC is a U.S. company based in Reston, VA, specializing in passenger biometric recognition and immigration processing solutions. The Technical Support Engineer provides advanced technical assistance to customers and partners, focusing on resolving complex issues related to cloud-based applications and infrastructure while ensuring a high-quality multilingual customer support experience.
Big DataBiometricsHardwareSecuritySoftwareSoftware Engineering
Responsibilities
Troubleshoot, diagnose, and resolve application, infrastructure, operating system, and network-related issues
Provide bilingual technical support (English/Spanish) via phone, email, chat, and ticketing systems
Analyze and interpret system and application logs using Notepad++ and LogExpert
Utilize ITA-2 troubleshooting tools to investigate and resolve incidents
Manage and resolve support tickets while meeting SLA requirements
Perform root cause analysis and document findings and resolutions
Collaborate with Engineering, DevOps, QA, and Product teams to resolve defects
Support User Acceptance Testing (UAT) and deployment validation activities
Maintain technical documentation and knowledge base articles
Participate in on-call rotations as required
Perform other duties as assigned
Qualification
Required
Fluency in English and Spanish is required
Working knowledge of Windows and Linux environments
Basic understanding of TCP/IP, DNS, VPNs, and networking fundamentals
Experience with ticketing and work management tools such as Azure DevOps
Familiarity with Microsoft Azure environments (VMs, identity, databases)
Ability to read, analyze, and troubleshoot logs and system behavior
Strong analytical, communication, and customer service skills
Ability to support multiple tickets in a fast-paced environment
Bachelor's degree in Computer Science, Information Technology, Engineering, or related field required
2–5 years of experience in technical support, IT operations, or systems support
Fluency in English and Spanish (written and verbal)
Ability to remain stationary (standing and/or seated) more than half the time
Ability to move about the office more than half the time
Ability to position oneself to perform essential job functions less than half the time
Ability to lift and carry up to 15 lbs
Frequent use of hands, fingers, and wrists
Ability to spend extended time viewing computer monitors
Up to 25% international travel, including overnight travel
Preferred
Experience with Grafana or similar monitoring tools
Exposure to CI/CD pipelines and DevOps workflows
Scripting experience with PowerShell, Bash, or Python
IT certifications (ITIL, CompTIA, Azure, AWS, CCNA)
Experience supporting international or government customers
Company
Securiport
Securiport is a global leader in border management and civil aviation security and threat assessment solutions and systems.
201-500 employees
H1B Sponsorship
Securiport has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2022 (2)
2021 (1)
Funding
Current Stage
Growth StageLeadership Team
Federico Sanchez Jaime
Chief Financial Officer
Oleg Gudym
Chief Information Security Officer
Recent News
2025-04-24
EIN Presswire
2025-04-14
Company data provided by crunchbase