Markel · 9 hours ago
Senior Change Manager – Guidewire Programs (US & Bermuda)
Richmond, VA
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expMarkel is a Fortune 500 company that provides insurance, reinsurance, specialist advisory, and investment operations globally. They are seeking a seasoned and strategic change leader to drive adoption and readiness across the Guidewire portfolio, ensuring business teams are equipped to operate effectively in the future state.
Insurance
No H1B
Responsibilities
Develop and execute the enterprise change strategy for the Guidewire portfolio, aligning change outcomes, adoption goals, and readiness milestones with program roadmaps and release plans
Serve as the primary change advisor to executive sponsors and program leadership—surfacing risks, influencing decisions, and reinforcing leadership accountability for business adoption
Create and maintain a Guidewire Change Playbook that includes stakeholder maps, readiness criteria, cutover and hypercare processes, and structured Lessons Learned frameworks
Lead comprehensive change impact assessments across functions, regions, and leadership tiers
Develop stakeholder engagement strategies to ensure alignment, adoption, and shared ownership of change outcomes
Design and deliver integrated communication strategies to support all releases—producing audience targeted materials including executive updates, release summaries, FAQs, and status reporting
Ensure communications reinforce key messages, expectations, and calls to action for impacted audiences
Oversee development of role based learning, leveraging modern enablement tools (in-app guidance, digital walkthroughs, analytics) to ensure scalable and continuous learning
Ensure training aligns with future state workflows, business processes, and operating models
Establish enterprise readiness criteria and facilitate formal readiness reviews, partnering with delivery teams to close gaps prior to deployment
Lead change components of cutover and post go-live activities including communications, hypercare planning, support models, and feedback loops
Monitor adoption, proficiency, and stabilization metrics; translate insights into corrective actions and continuous improvement recommendations
Partner closely with Product Solutions, Technology, Engineering, Operations, and regional leadership to integrate change management into delivery plans and sequencing
Continuously evolve change standards, playbooks, and tools to strengthen organizational change maturity and improve outcomes across Guidewire releases
Qualification
Required
10+ years of experience in change management, organizational development, learning, or transformation; insurance industry experience strongly preferred
Proven success leading change for large-scale technology implementations; Guidewire or comparable insurance core platforms highly preferred
Experience with multi-release, highly integrated programs including complex data migration
Experience with modern user enablement technologies (e.g., in-app guidance, digital adoption platforms, analytics)
Strong instructional design, facilitation, and communication capabilities
Demonstrated ability to influence senior leaders and operate effectively in complex, matrixed organizations
US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future
Preferred
Prosci or comparable change management certification preferred
Benefits
We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life.
All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.
We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.
Company
Markel
As the insurance operations within the Markel Group Inc.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Michael Keimig
President & Chief Executive Officer - Markel Surety Corporation
Richard Whitt
Retired, Co-chief Executive Officer
Recent News
2025-05-28
Company data provided by crunchbase