Hometown Urgent Care & Occupational Health · 3 hours ago
Director of Operations - Clinical Research Site Network
Dayton, OH
Full-time
Hybrid
Director/Executive
$48K/yr - $60K/yrHometown Urgent Care & Occupational Health is seeking an experienced Director of Operations to lead and scale operations across their Clinical Research Site Network. This role is responsible for ensuring operational excellence, compliance, and financial performance across all research sites while supporting sustainable growth and high-quality trial execution.
Hospital & Health Care
Responsibilities
Develop and execute operational strategies that support network growth, efficiency, and profitability
Oversee day-to-day operations across all clinical research sites, ensuring consistency in processes and performance
Partner with executive leadership to align operational goals with organizational strategy and business development initiatives
Establish, monitor, and improve key performance indicators (KPIs) related to enrollment, startup timelines, quality, and financial performance
Provide direct leadership and oversight to site directors, managers, and operational staff
Build scalable operational infrastructure to support new site launches and acquisitions
Foster a culture of accountability, collaboration, and continuous improvement across the network
Support hiring, onboarding, training, and development of site leadership and operations teams
Ensure sites are equipped to execute trials efficiently from startup through close-out
Standardize workflows for study startup, budgeting, contracting support, enrollment, and study conduct
Identify operational bottlenecks and implement solutions to improve cycle times and study performance
Collaborate with Business Development to ensure operational feasibility and readiness for new studies
Ensure full compliance with FDA regulations, ICH-GCP, sponsor/CRO requirements, and internal SOPs
Oversee quality assurance initiatives, audit readiness, and corrective/preventive action plans
Proactively identify operational and compliance risks and implement mitigation strategies
Promote a culture of quality, patient safety, and regulatory excellence
Support site-level budgeting, resource allocation, and cost control initiatives
Monitor operational expenses and productivity to ensure financial sustainability
Partner with finance and leadership to support forecasting and operational planning
Serve as a senior operational point of contact for sponsors, CROs, and internal stakeholders as needed
Support sponsor satisfaction by ensuring consistent, high-quality site performance
Represent the organization in operational discussions, meetings, and industry engagements when appropriate
Qualification
Required
Bachelor's degree in Healthcare Administration, Life Sciences, Business, or a related field required
Proven experience in clinical research operations, with multi-site or network-level leadership strongly preferred
Demonstrated success managing site operations, teams, and performance metrics
Strong understanding of clinical trial workflows, site startup, enrollment, and study execution
In-depth knowledge of clinical research regulations, ICH-GCP, and FDA requirements
Strong leadership, coaching, and change-management skills
Ability to balance strategic planning with hands-on operational execution
Excellent organizational, problem-solving, and decision-making abilities
Strong communication skills with the ability to influence across all levels of the organization
Financial acumen related to site operations and resource management
Ability to travel as needed to support site operations and growth initiatives
Preferred
Master's degree (MBA, MHA, or similar) preferred
Experience scaling operations in a growing clinical research organization preferred
Benefits
401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance
Company
Hometown Urgent Care & Occupational Health
Hometown Urgent Care is a patient-driven health care provider serving all of Ohio.
Founded in 2006
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase