Legacy Community Health · 1 month ago
Bilingual Patient Access Specialist
Houston, TX, US
Full-time
Onsite
Entry Level
1+ years expLegacy Community Health is the largest Federally Qualified Health Center in Southeast Texas, delivering comprehensive healthcare for nearly 40 years. As a Bilingual Patient Access Specialist, you will engage with patients, manage calls, and ensure a positive experience while navigating their healthcare journey.
Health CareNon Profit
Responsibilities
Manage inbound and outbound calls in a call-center environment with a commitment to helping others
Maintain a positive attitude and adhere to scheduled work hours to ensure a pleasant experience for callers
Schedule patient appointments following established protocols, discussing referrals, insurance, and eligibility status
Stay updated on processes and developments within your area of expertise
Utilize problem-solving skills and research information using appropriate resources
Demonstrate exemplary customer service with proper language, grammar, and style in communications
Communicate effectively with clinical and other departments to ensure all requirements for patient appointments are met
Identify high-risk or urgent symptoms and relay information to clinical staff
Complete data entry accurately, including patient demographics and payer information
Perform multiple activities simultaneously, such as speaking on the phone while operating a computer
Understand and comply with HIPAA policies and respond to emails and other non-phone inquiries
Interpret verbal indicators of distress and apply interpersonal skills to address caller needs
Perform other duties as assigned
Qualification
Required
1-2 years customer service experience highly preferred
Clinical office support experience highly preferred
Customer service oriented
Pleasant, professional, and articulate phone voice
Ability to handle multiple incoming callers/patients, tasks and responsibilities
Strong verbal and written grammar skills
Accurate keyboard typing, data-entry and mouse navigation skills
Working computer knowledge of MS Windows, Email, Online/Electronic forms, and websites
Basic knowledge such as math, alphabetical or numerical filing may also be required
Patient scheduling experience
Arrives at workstation on time, ready to work, and demonstrates minimal absenteeism
Preferred
Knowledge of medical terminology and/or insurance terminology preferred
Bilingual English/Spanish strongly preferred with the ability to read, write, interpret and disseminate information in both languages
Benefits
Paid Time Off & Paid Company Holidays
Medical, Dental, Vision & Life Insurance
Flexible Spending Account (FSA)
403(b) Retirement Plan with Company Match
Short-Term & Long-Term Disability
$0 Copay for Legacy Provider visits
$0 Copay for prescriptions filled at Legacy Pharmacies
Travel Insurance & Pet Insurance
Subsidized Gym Membership
And much more!
Company
Legacy Community Health
Legacy Community Health is a full-service health care system comprised of over 50 locations in the Texas Gulf Coast region offering primary care, pediatrics, OB/GYN, behavioral health, dental, vision, specialty care, and pharmacy services.
1001-5000 employees
H1B Sponsorship
Legacy Community Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (4)
2023 (2)
2022 (8)
2021 (12)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Robert P. Palussek
Chief Operating Officer
Chelsea Leal
HR Business Partner
Recent News
2025-06-10
2025-06-10
2025-06-09
Company data provided by crunchbase