Gallagher · 1 hour ago
Employee Benefits Customer Service Representative
Hunt Valley, MD
Full-time
Onsite
Entry Level
1+ years expGallagher Benefit Services is a trusted partner to organizations navigating important people decisions. The role involves providing customer service to a variety of customers, identifying and assessing their needs to achieve satisfaction, and ensuring successful resolutions to inquiries.
ConsultingFinancial ServicesInsuranceManagement ConsultingRisk Management
Responsibilities
Provides customer service to variety of customers over the telephone
Responsible for the servicing of existing clients-identifying and assessing customer needs to achieve satisfaction
Receives and responds to customer service inquiries both written and verbal
Follows-up on customer issues, researches problems and processes documents necessary to ensure a successful resolution
Provides accurate, valid and complete information by using the right methods/tools
Handles calls and correspondence that are predominantly routine but may require some deviation from standard procedures
Qualification
Required
High school diploma
Minimum of 1 year of customer service experience
Strong typing skills
Basic computer skills
Preferred
Working knowledge of MS systems, i.e., MS Excel, MS PowerPoint, Outlook and MS Word
Benefits
Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program
And more...
Company
Gallagher
Gallagher is an international insurance brokerage and risk management services firm.
10001+ employees
H1B Sponsorship
Gallagher has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (58)
2024 (31)
2023 (32)
2022 (45)
2021 (36)
2020 (15)
Funding
Current Stage
Public CompanyTotal Funding
$9.7B2024-12-09Post Ipo Equity· $8.5B
2023-06-22Post Ipo Debt· $1.2B
1984-06-29IPO
Leadership Team
Alec Herring
Area Senior Vice President
Mark Gresser
Executive Vice President
Recent News
2026-02-03
2026-02-02
Life Insurance International
2026-01-07
Company data provided by crunchbase