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First Supply LLC · 15 hours ago

IT Systems Help Desk Technician

West Salem, WI

Full-time

Onsite

New Grad, Entry Level

First Supply LLC is a fifth-generation family-owned company that has served the Upper Midwest for over 125 years. They are seeking an IT Systems Help Desk Technician to provide frontline support for business applications and internal systems, focusing on troubleshooting and improving system functionality for employees.

ManufacturingWholesale

Responsibilities

Provide first-level technical support to end-users via phone, email, remote tools, or in person

Serve as the primary point of contact for issues related to system access, permissions, and application functionality

Troubleshoot and resolve problems related to enterprise systems, software applications, authentication, and configuration

Manage IT tickets by responding to requests, documenting actions, and escalate complex or unresolved technical issues to Tier 2 support following established escalation procedures

Monitor system performance indicators and assist with identifying recurring issues or opportunities for improvement

Support system updates, patching, and routine maintenance activities in collaboration with the IT team

Assist with user account administration, including provisioning, deprovisioning, and role-based access controls

Support implementation, enhancement, and documentation of system workflows and processes

Diagnose and troubleshoot software and network issues as needed

Walk users through problem-solving steps and provide clear, user-friendly guidance

Document technical issues, system solutions, and new processes for future reference

Stay current on advancements in system tools, enterprise software, and emerging technologies

Collaborate with IT team members to improve system reliability and elevate the user support experience

Occasional travel up to 10% of the time

Other duties/responsibilities as assigned

Qualification

Enterprise systems knowledgeMicrosoft WindowsOffice SuiteTroubleshooting skillsComputer Science degreeCloud-based applicationsNetworking conceptsSystem integrationsSecurity best practicesTask managementCustomer service skillsCommunication skillsOrganizational skillsInterpersonal skills

Required

Associate degree in Computer Science, Information Technology, or a related field preferred

Working knowledge of First Supply's enterprise systems

Strong understanding of Microsoft Windows, Office Suite, and cloud-based applications (e.g., Microsoft 365)

Basic knowledge of networking concepts and system integrations

Demonstrated ability to diagnose and resolve system/application issues

Strong understanding of security best practices and system compliance requirements

Excellent communication, customer service, organizational, and interpersonal skills

Ability to prioritize and manage multiple tasks in a fast-paced environment

Benefits

Medical

Dental

Vision

401(k) with company match

PTO

Company paid holidays

On demand pay

Education assistance

Adoption assistance

And more!

Company

First Supply LLC

First Supply is a wholesale company that offers plumbing, waterworks, and industrial supplies.

Founded in 1897

Madison, Wisconsin, USA

501-1000 employees

https://firstsupply.com

Funding

Current Stage

Late Stage

Leadership Team

Kathryn Poehling Seymour

President & CEO

Recent News

PRNewswire

First Supply Partners with Exotec to Boost its Operational Capabilities and Support Business Growth

2024-05-21

Heather Spina on LinkedIn: National Go Red Day. Way to represent Iowa Region! First Supply LLC

2024-04-07

Company data provided by crunchbase