Cision · 20 hours ago
Customer Content Specialist
Cleveland, Ohio, United States
Full-time
Hybrid
Entry Level
1+ years expCision is a global leader in PR, marketing, and social media management technology. The Customer Content Specialist role involves working directly with clients to ensure effective distribution of press releases, acting as a primary contact and product expert while offering recommendations on content best practices.
Digital MediaPublic RelationsSocial Media ManagementSocial Media MarketingSoftware
Responsibilities
Work directly with our clients to ensure their press releases are distributed to their desired target audience to help drive their corporate objectives
Act as product experts and strategists to align service offerings with a client’s communication needs
Offer recommendations on content best practices to help increase engagement and visibility
Qualification
Required
Team player who is self-driven to exceed core metrics and department goals
Someone looking to work collaboratively with others within a hybrid work setting
An individual with a passion for customer service who finds fulfillment in helping others
A professional with a proven ability to master a product portfolio and position solutions to customers to impact revenue generation
1+ years of experience in content creation, customer service, or related field required
BA degree in a communication-related field required
Knowledge of SEO and content best practices desired
Expertise in PowerPoint, Canva, and public speaking a plus
Overtime and holiday coverage may be required based on business needs
Benefits
Hybrid work model based on performance and career progression
Introductory training program for our proprietary systems
Opportunities for career progression and advancement
Flexible Time Off
Shift is eligible for a weekend differential of 10%
Company
Cision
Cision is a global media intelligence company that offers PR and social software as well as analytics.
1001-5000 employees
H1B Sponsorship
Cision has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (7)
2023 (4)
2022 (7)
2021 (2)
Funding
Current Stage
Public CompanyTotal Funding
$442M2025-04-14Debt Financing· $250M
2019-10-22Acquired
2018-09-12Post Ipo Secondary· $192M
Leadership Team
Nicole Guillot
Advisor to the CEO
Paul Dumas
Chief Human Resources Officer
Recent News
Small Business Trends
2025-12-25
Company data provided by crunchbase