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POS Portal · 8 hours ago

POSP: Customer Service Representative - West

Roseville, CA

Full-time

Hybrid

New Grad, Entry Level

$37K/yr - $47K/yr

POS Portal Inc is a high growth, tech company seeking a dedicated Customer Service Representative to provide world-class support and exceed customer expectations. The role focuses on solving customer inquiries, advocating for customers, and collaborating with other teams to improve processes and the overall customer experience.

ElectronicsFinancial ServicesPayments

No H1B

U.S. Citizen Only

Responsibilities

Effectively solve customer inquiries via phone, email, and live chat using a CRM tool

Set a high bar for Support when owning customer interactions

Identify, document and follow up with operations, accounting, and other departments to resolve issues

Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies and products

Recognize errors and create how-to content for our content management system utilized by support and internal departments

Collaborate with members of other teams to root out answers and be a resource to teammates

Qualification

Customer service experienceCommunication skillsAnalytical skillsOrganizational skillsProblem-solvingAttention to detailTime-managementAdaptabilityTeam collaboration

Required

This position is on-site at our Roseville office on Tuesdays, Wednesdays, and Thursdays

MUST BE A U.S. CITIZEN OR PERMANENT RESIDENT

Genuine curiosity about people and business, while possessing the ability to inspire passion in others

Experience in direct customer or client-facing roles

Interest in implementing feedback and dedicated to the improvement of your skills and work

Strong organizational, analytical, written and verbal communication skills

Superb attention to detail

The ability to quickly adapt to new situations and think on your feet

Excellent time-management skills

A desire to help people and improve the customer experience

Preferred

4 year degree preferred or degree in progress

Benefits

Medical/dental/vision coverage

Life insurance

401(k) plan with matching provision

128 hours of paid time off (PTO) each calendar year

10 paid company holidays

Company

POS Portal

POS Portal is a distributor of payment devices and services primarily to the SMB market segment.

Founded in 2000

Sacramento, California, USA

201-500 employees

http://www.posportal.com/

Funding

Current Stage

Growth Stage

Total Funding

unknown

2017-06-29Acquired

Leadership Team

Ben Smith

Chief Information Officer

Company data provided by crunchbase