GSD Technologies · 4 hours ago
Service Delivery Manager
Hanover Park, IL
Full-time
Onsite
Senior Level
$100K/yr - $125K/yr
7+ years expGSD Technologies is seeking an experienced Service Delivery Manager to lead and manage all technology operations for their growing Managed Service Provider. This role is responsible for strategic planning, service delivery, client satisfaction, and team leadership, requiring a strong background in IT infrastructure and excellent leadership skills.
Digital MediaInformation TechnologyService Industry
Responsibilities
Develop and execute IT strategy aligned with company goals and client needs
Identify emerging technologies and recommend adoption to improve service offerings
Oversee day-to-day MSP operations, ensuring SLAs and KPIs are met
Manage IT projects including migrations, upgrades, and deployments
Ensure compliance with industry standards and security best practices
Act as a technical advisor for key clients, providing guidance on IT roadmaps
Support sales team with technical expertise during client proposals and onboarding
Lead and mentor a team of IT engineers and support staff
Create Documentation an ensure that team members are documenting
Manage resource allocation, training, and performance reviews
Develop and manage IT budgets, forecasting, and cost optimization
Negotiate with vendors for hardware, software, and service contracts
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, or related field (Master's preferred)
7+ years of IT experience, with at least 3 years in a leadership role within an MSP
IT infrastructure experience, within an MSP or multi-client environment
Proven expertise in Hyper-V server builds and migrations
Strong hands-on experience with Meraki and Ubiquiti networking solutions
Demonstrated success in VoIP migration projects
Solid knowledge of Windows Server, Active Directory, and Microsoft 365
Experience with disaster recovery and business continuity planning
Ability to juggle multiple projects while maintaining a sense of urgency and deadline discipline
Exceptional communication skills with a client-first mindset
Strong knowledge of networking (LAN/WAN, firewalls, VPNs), cloud platforms (Microsoft 365, Azure, AWS), cybersecurity frameworks, and virtualization solutions
Excellent communication, leadership, and client-facing skills
Preferred
Relevant certifications (Microsoft, Cisco/Meraki, Ubiquiti, CompTIA, etc.) are highly desirable
IT certifications (e.g., CISSP, PMP, ITIL, Microsoft, Cisco) are a plus
Company
GSD Technologies
GSD Technologies is a digital and IT solutions company.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase