Transcend · 4 hours ago
Enterprise Customer Success Manager
United States
Full-time
Remote
Mid, Senior Level
$108K/yr - $128K/yr
5+ years expTranscend is seeking a highly motivated and experienced Enterprise Customer Success Manager to drive transformation within their strategic customer partnerships. This role involves guiding customers in building best-in-class enterprise data compliance and helping Fortune 500 leaders build an AI-ready data foundation.
Cloud InfrastructureCompliancePrivacy
No H1B
Responsibilities
Own the post-implementation experience for up to 65 accounts, guiding customers to leverage Transcend to unblock and accelerate their AI initiatives
Proactively identify opportunities for customers to scale and influence decision-making at the executive level to consistently exceed retention and expansion targets
Act as a strategic advisor to IT, Digital, and Compliance teams, supporting maturity curve progression with minimal oversight
Use data-driven insights to prove how Transcend reduces technical debt and accelerates time-to-market for digital and AI programs
Lead Business Reviews for C-suite stakeholders, translating complex technical "guardrails" into business growth and trust-building narratives
Qualification
Required
5+ years in Enterprise CS or a strategic consultancy function for F500 customers, with a proven record of navigating complex technical partnerships
Exceptional self-starter capability; you identify gaps in the customer journey or internal processes and can determine how to tackle new initiatives with minimal oversight
Ability to articulate Transcend's value not just as 'compliance', but as the engine that enables responsible AI and personalized customer experiences
Ability to master a deep technical stack to strategically advise stakeholders through their data journey
Expert-level ability to communicate clearly via writing, recorded demos, and documentation to drive results across distributed teams
Comfort with the ambiguity of a startup; you are resilient, proactive, and capable of high-velocity execution
Preferred
Familiarity with how enterprises build AI pipelines or manage large-scale data warehouses (Snowflakes, Databricks, etc.)
Benefits
Flexible PTO
Parental leave
A 401(k) match
A competitive compensation packages that include employee equity
Company
Transcend
Transcend is the privacy infrastructure company that unleashes growth for the world’s greatest brands.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$68.95MKey Investors
StepStone GroupAccel
2024-05-28Series B· $40M
2020-06-10Series A· $25M
2019-04-04Seed· $3.95M
Leadership Team
Ben Brook
Co-Founder, CEO @ Transcend
Michael Farrell
Co-Founder and CTO
Recent News
Computer Weekly
2025-11-27
2025-11-20
Company data provided by crunchbase