Mid American Credit Union · 6 hours ago
Member Service Representative 2 - Northeast
Wichita, KS
Full-time
Onsite
New Grad, Entry Level
$17/hr - $17/hr
0+ years expMid American Credit Union is a member-owned institution focused on providing quality financial services. The Member Service Representative serves as an ambassador, ensuring a positive experience for members through excellent customer service and relationship building.
BankingFinancial Services
No H1B
Responsibilities
Exhibit strong interpersonal skills while interacting with members and all co-workers to exhibit a commitment to providing above and beyond customer service
Individual will possess good verbal and nonverbal communication skills while assisting members
Demonstrate the ability to demonstrate critical thinking while handling complex transactions
Focus on deepening the relationship between the credit union and the member
Demonstrate an understanding of products and willingness to educate our member about them
Meet the members needs and make them a priority
Maintain a positive attitude and engages members when they interact with them
Individual will excel in listening to the members needs while finding solutions that best help meet the member’s needs
Demonstrates the ability to problem solve in a timely manner while following guidelines set by the credit union
Individual will use all training provided to ensure member‘s needs are fully met while being committed to first contact resolution
Follow all policies and procedures set by the credit union when assisting members
Understand cash and check handling responsibilities and procedures. Upon completion of training, individual will be able to explain all documentation in relation to account ownership to include trust and business accounts to members
Upon completion of training, this individual will be responsible for loans from the initial application, to processing and funding the loan
Ability to multi task while maintaining a high level of efficiency
Show commitment to learning and growth
Consistently demonstrate a positive attitude and strong people skills during interactions with co-workers and members
Be able to work individually as well as with a team
Embrace change and be able to think of new ideas to assist our members
Demonstrate financial responsibility and professionalism
Qualification
Required
High School Diploma or GED required
Six months to two years of similar or related experience, including time spent in preparatory positions
Proficient knowledge of Windows and Microsoft Outlook software (Outlook, Word and Excel)
Customer service experience including the ability to effectively perform the skills necessary to deliver exceptional service, such as communication, empathy, patience and organization
Benefits
Paid vacation time
Personal leave
Paid holidays
Medical with HSA and FSA options
Dental
Vision
401(k) with a generous company match
Tuition Reimbursement Program
Company
Mid American Credit Union
Mid American Credit Union is a not-for-profit, full service financial institution serving communities throughout the Midwes
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Gregory Teter
Chief Financial Officer
Rachel Thompson
Employer Partnerships Specialist
Company data provided by crunchbase