BJ's Wholesale Club · 19 hours ago
Experienced Front End Supervisor Full Time
Stoneham, MA
Full-time
Onsite
Entry, Mid Level
$20.50/hr - $25.63/hr
2+ years expBJ’s Wholesale Club is powered by over 30,000 team members who make a real impact every day. The Member Experience Supervisor is responsible for providing leadership and direction within the club, focusing on driving performance and ensuring a positive member service experience.
E-CommerceRetailShopping
Responsibilities
Exhibit strong business acumen through strategic thinking and data-driven decision-making
Model leadership competencies and act as a champion for growth
Provide teams with the information, direction, and support needed to succeed
Foster collaboration, provide clear direction, and hold team members accountable
Set clear expectations, follow up consistently, and drive execution
Consistently fosters a culture of growth by actively developing team members through collaboration, coaching, and empowerment
Demonstrates strong leadership by fostering trust, promoting open communication, and resolving conflicts constructively
Support team development through training, feedback, and on-the-job coaching
Promote strategic thinking, ethical decision-making, and inclusion
Foster open communication and team trust
Celebrate achievements and focus on career growth
Ensure daily execution of GOLD Member Standards are met and are consistently reinforcing key service behaviors: Greet, Anticipate, Appreciate (GAA); Fast, Friendly, Full, Fresh, Clean; and Listen, Apologize, Solve, Thank (LAST) across all areas of the club
Observe Member engagement and department execution to ensure premium shopping experience
Support team in resolving Member issues and delivering satisfaction
Consistently Delivering GOLD Standards in your club
Ensuring club is at plan or better for all Bottom Quartile core KPIs relevant to role
Meet or Exceed Labor and Supply Plans for your club
Using reporting to identify trends and areas of opportunity
Acquire a deep knowledge of key metrics and reporting for total club and department performance
Focus on membership performance, frontline service, Voice of the Member (VOM), and club promotions to drive a positive member experience and business results
Lead recruiting, training, and performance management for FELs, Cashiers and Membership Sales Ambassadors
Ensure the right people and operational processes are consistently in place to support excellent member service and execution
Maintain clear understanding and consistent application of club policies and procedures across Member Services and Frontline teams
Implement company initiatives across areas of responsibility according to plan and performance expectations
Enforce operational standards to maintain integrity and control within Member Services and Frontline environments
Utilize company systems and reporting platforms to assess team performance, identify strengths and opportunities, prioritize development actions, and collaborate with the Assistant Club Manager of Member Experience to optimize results and elevate the member experience
Serve as a communication bridge, ensuring clarity on membership, frontline initiatives, and club happenings across team members, leadership, and support teams
Execute acquisition, retention, loyalty, and member experience initiatives to achieve Membership Fee Income goals and other membership KPIs
Ensure productivity standards are met on the Frontline through effective scheduling, task execution, and adherence to process
Monitor team performance and member interactions to uphold a positive and consistent service experience
Ensure weekly entry of Front Door recoveries from frontline team and lead retraining or corrective action as needed to support compliance and service standards
Maintain full adherence to all club policies, procedures, and operational expectations
Support other departments at the discretion of Club Leadership
Demonstrate consistent presence to support operations, leadership coverage, and team engagement
Qualification
Required
Demonstrates leadership capabilities, including supervising cross-functional teams, training team members, and driving and communicating results
Basic computer knowledge (MS Word, MS Excel, Email) required
Open shift availability required
At least 18 years of age
Must maintain all training and required certifications
Preferred
2 years customer service or sales experience preferred
High school diploma, college degree, and/or big box wholesale, retail, grocery and/or leadership experience is preferred
Benefits
Weekly Pay: Get paid every week so that you can manage your money on your terms.
Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.
Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.
Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.
401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).
Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.
Company
BJ's Wholesale Club
BJ's Wholesale Club, commonly referred to simply as BJ's.
10001+ employees
H1B Sponsorship
BJ's Wholesale Club has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (54)
2024 (55)
2023 (48)
2022 (66)
2021 (45)
2020 (46)
Funding
Current Stage
Public CompanyTotal Funding
unknown2018-06-28IPO
2011-09-30Acquired
2011-06-29Private Equity
Leadership Team
B
Bob Eddy
Chairman and CEO
L
Laura Felice
Executive Vice President, CFO
Recent News
2026-01-22
2026-01-22
Talk Business & Politics
2026-01-20
Company data provided by crunchbase