King Soopers/City Market · 17 hours ago
LOGISTICS/SUPPLY CHAIN ACCOUNT MANAGER
Compton, CA
Full-time
Onsite
Mid, Senior Level
5+ years expKing Soopers/City Market is seeking a Logistics/Supply Chain Account Manager to drive a customer-centric and service-oriented organization. This role involves managing division-specific projects, representing customer needs at the Supply Chain leadership table, and collaborating with various teams to ensure business success.
Food ProcessingRetail
Responsibilities
Develop the strategy for seamless problem-solving and Enterprise-wide collaboration to successfully meet the needs of the customer
Maintain a customer advocacy mindset at the SC leadership table
Understand each division's unique needs and priorities to ensure nuances are reflected in supply chain processes / decisions
Attend relevant meetings across orgs and visit stores to drive visibility
Liaise for division leadership on SC related division concerns, needs, priorities or projects that require multi-touch resolution (e.g., allocation, new item setup, ad planning)
Define division-specific service expectations and closely monitor performance to ensure division expectations are met
Manage critical or urgent issues, liaise between relevant stakeholders (e.g., GO, DC Ops, Merch) at Kroger to resolve complex issues and close the feedback loop with division leadership
Escalate high priority items that cannot be solved with existing infrastructure to VP of Account Management
Identify ways to push organization to streamline / improve processes based on customer feedback
Communicate and elevate when necessary, divisions' concerns to Merchandising and Supply Chain
Identify opportunities for longer term improvement projects to solve persistent issues for divisions (e.g., data inventory visibility, SLA refinement for store delivery)
Deploy best practices across regions in collaboration with SC Strategy and SC leaders
Travel to Kroger locations across the U.S. for relevant stakeholder interface
Must be able to perform the essential job functions of this position with or without reasonable accommodation
Qualification
Required
Bachelor's Degree
3+ years customer account management experience
5+ years of experience across multiple roles in divisions, Merchandising, Supply Chain, Distribution, Planning, and Manufacturing
Proficient in Microsoft Office
Ability to build authentic relationships
Capable of enforcing velocity of execution over perfection
Problem solver who can drive data-based decision-making and set a culture of learning/feedback
Ability to challenge the organization to change behavior or processes that drive improved client satisfaction, financial performance or operational efficiencies
Ability to embrace data-driven decision-making and drive a culture of evaluation and learning
Preferred
Master's Degree
Company
King Soopers/City Market
King Soopers & City Market is Colorado's largest, full-service retail grocery chain. Our roots began in Colorado.
10001+ employees
Funding
Current Stage
Late StageRecent News
2025-12-19
Canada NewsWire
2025-08-26
Company data provided by crunchbase