Costco Wholesale · 23 hours ago
IT Service Desk TSR
Seattle, WA
Full-time
Onsite
New Grad, Entry Level
$26.44/hr - $34.62/hrCostco Wholesale is a leading retailer known for its employee-centric culture and commitment to community service. The IT Service Desk Technical Support Representative will provide first-level technical support to Costco employees, diagnosing and resolving IT system issues to ensure efficient business operations.
E-CommerceRetailSportsTicketingWholesale
No H1B
Responsibilities
Upholds Service Desk Metrics by meeting or exceeding expectations for quality, productivity, and service
Demonstrates a growing understanding of: Costco’s business and business objectives, IT Divisional Goals and objectives, multiple business areas, technical environments, and systems that support the Costco business
Recognizes the impact of projects and/or changes to IT Supported Systems and effectively adjusts troubleshooting to meet the needs of the user
Demonstrates independent judgment and ownership of outcomes
Actively participates in growth of interpersonal skills and professionalism in interactions with vendors, supported users and other IT teams
Builds and maintains cooperative, collaborative, effective relationships with second and third-level IT teams, vendors, and supported users
Resolves and/or escalates incidents, and creates internal news and knowledge base articles
Participates in continuous improvement activities by evaluating internal tools and processes, and recommending improvements
Provides answers to users by identifying issues, researching answers, and guiding users through corrective steps
Evaluates, troubleshoots, and solves end users’ IT system issues through first-level IT technical support via phone calls, chat, and/or email
Provides detailed documentation of system issues, troubleshooting steps, and associated pertinent information in a ticketing/tracking system
Leverages a wide variety of available tools and resources in an effort to resolve system issues
Meets or exceeds efficiency expectations for availability, productivity, quality, and service
Attends ongoing training to strengthen ability to support new and existing hardware and software applications
Qualification
Required
Passion for and genuine interest in IT
Strong problem solving, troubleshooting skills, and customer service skills
Positive, mature, and professional attitude
Excellent written and verbal communication skills
Ability to work effectively in high-stress situations and within time constraints
Outstanding work ethic, self-motivation, and ability to work independently
Intermediate to strong typing skills. Interviewed candidates must successfully pass a typing test
Scheduling flexibility to meet the needs of the business; a 24/7/365 environment
Preferred
French language proficiency preferred, verbal and written
Spanish language proficiency preferred, verbal and written
Previous Costco business operations experience
Experience using a ticketing/tracking system
Knowledge of and experience using Google Applications, AS400, scripting, etc
Previous Service Desk experience and/or IT-related college degree(s) or certification(s)
Proficient in Google Workspace applications, including Sheets, Docs, Slides, and Gmail
Benefits
Paid time off
Health benefits - medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance
Health care reimbursement account
Dependent care assistance plan
Short-term disability and long-term disability insurance
AD&D insurance
Life insurance
401(k)
Stock purchase plan to eligible employees
Company
Costco Wholesale
Costco Wholesale is a multibillion dollar global retailer with warehouse club operations in 14 countries.
Founded in 1983
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1985-12-05IPO
Leadership Team
Ron Vachris
President & COO
R
Russ Miller
Senior Executive Vice President, COO - Warehouse Operations - U.S. & Mexico
Recent News
Company data provided by crunchbase