Notion · 18 hours ago
Customer Success Enablement Program Manager
New York, NY
Full-time
Hybrid
Senior Level
$185K/yr - $215K/yr
7+ years expNotion helps teams build tools for effective collaboration and is seeking a Customer Success Enablement Program Manager. This role involves translating strategy into practical enablement programs, partnering with leadership to enhance customer engagement through AI utilization, and ensuring Customer Success Managers are equipped to deliver measurable outcomes.
AppsCollaborationProduct ManagementReal TimeSoftware
Responsibilities
Own the end-to-end enablement plan for the evolution of the CS role, translating CS transformation priorities into a clear program roadmap (training, certification, manager activation, reinforcement, etc)
Partner with CS leaders and frontline managers to diagnose performance gaps, define the skills/behaviors that matter most, and deliver enablement that drives adoption
Design and deliver ongoing and high-quality learning experiences (live sessions, workshops, self-serve modules, in-the-flow resources) with strong facilitation and tight production
Build and maintain core CS enablement assets: playbooks, talk tracks, customer value narratives, discovery guides, success planning templates, and objection handling
Establish measurement and feedback loops (readiness, proficiency, adoption, and business impact), iterating based on data and field input
Orchestrate stakeholder alignment across Enablement, RevOps, Product, Sales, Support, and CX to ensure messaging, process, and tooling changes land smoothly in the field
Qualification
Required
7+ years in Enablement, or a related GTM role (Customer Success, Solutions Consulting, Solutions Engineering, Professional Services, etc.)
Proven ability to build and run enablement programs that drive behavior change (not just content creation), including reinforcement and measurement
Strong stakeholder management: you can influence leaders, partner deeply with managers, and coordinate cross-functional contributors
Excellent facilitation and communication skills (written, verbal, and live training delivery) with high attention to detail
You don't need to be an AI expert, but you're curious and willing to adopt AI tools to work smarter and deliver better results
Preferred
Experience supporting CS organizational redesigns (role changes, new coverage models, new operating cadences) and landing them through enablement
Familiarity with CS metrics and operating models (NRR/GRR, retention drivers, health scoring, QBRs, success planning) and how to connect enablement to outcomes
Experience using Notion and other AI tools
Experience with learning platforms and enablement tooling (e.g., WorkRamp/LMS, content hubs, CRM integrations) and building scalable self-serve learning paths
Benefits
Highly competitive cash compensation
Equity
Benefits
Company
Notion
Notion is a workspace platform that offers note-taking, collaboration, task management, wikis, and databases.
501-1000 employees
H1B Sponsorship
Notion has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (31)
2024 (23)
2023 (9)
2022 (22)
2021 (7)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$343.2MKey Investors
Coatue,Sequoia CapitalIndex VenturesFirst Round Capital
2025-12-15Secondary Market
2021-10-08Series C· $275M
2020-04-02Series B· $50M
Leadership Team
Akshay Kothari
Co-Founder
Ha Nguyen
Global Head of Demand Generation
Recent News
salesforceventures
2026-01-23
Crunchbase News
2026-01-22
Company data provided by crunchbase