PlayCore · 4 hours ago
IT Technician
Holland, MI
Full-time
Onsite
Entry, Mid Level
2+ years expPlayCore is an organization focused on providing quality services, and they are seeking an IT Technician to support user needs and manage technical resources. The role involves troubleshooting hardware and software issues, maintaining inventory, and ensuring compliance with IT policies.
CommunitiesEducationRecreation
Responsibilities
Investigate, analyze, and resolve complex issues related to PCs, desktop/label printers, phones, and shop floor thin client machines
Maintain inventory records of internal hardware and software assets, cataloging new and existing hardware/software licenses
Create, maintain, and remove user accounts/groups using Active Directory. Serve as backup for user account setup in business systems, including Epicor ERP and ProCad
Set up, install, configure, and test new workstations, including peripheral equipment and software, and complete appropriate checklists
Adhere to corporate and IT department policies concerning software installations on PCs, obtaining proper authorization for non-standard installations
Ensure printers are functioning properly and coordinate with vendors as needed
Install and maintain antivirus software on all workstations
Approve and provision security patches and hotfixes on workstations and laptops
Modify configurations, utilities, and software default settings for local workstations as needed
Document setup procedures and user instructions for equipment
Perform timely hardware and software upgrades on workstations
Discuss hardware/software needs with the supervisor to ensure inventory levels are sufficient and accounted for in the IT budget
Communicate planned changes that could impact the system and affect its user base
Serve as an on-site technical resource for specific vendor relationships
Perform other duties as assigned
Qualification
Required
BS degree in Information Technology, Computer Science, or equivalent
2-4 years of experience in IT support and technician role, with a strong background in hardware and software troubleshooting
Proficiency with Microsoft suite of applications for both desktop and server
Proficiency supporting cloud applications and remote workers
High level of initiative, positive attitude, ability to prioritize, meet deadlines, manage changing priorities, and effectively work in a team environment
Strong written and verbal communication skills
Quick learner that easily adapts to new technology and displays a willingness and desire to learn
Working knowledge of help desk software, databases, and remote control
Knowledge of hardware and PC setup
Company
PlayCore
PlayCore helps build stronger communities around the world by advancing play through research, programs, and partnerships.
1001-5000 employees
H1B Sponsorship
PlayCore has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Irving Place Capital
2017-10-03Acquired
2007-02-22Private Equity
Leadership Team
Roger Posacki
President & CEO
Stephanie Devine
SVP of Marketing & Brand Strategy
Recent News
2025-04-03
2024-12-03
AltAssets Private Equity News
2024-11-25
Company data provided by crunchbase