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CRM Support Engineer jobs in United States
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Jackson James · 12 hours ago

CRM Support Engineer

positionUnited States
timeFull-time
remoteRemote
seniorityMid Level
money$75K/yr - $85K/yr
date3+ years exp
Jackson James is an AI driven SaaS company that provides a CRM solution to financial services providers globally. They are seeking an experienced CRM Support Engineer to join their global support team, particularly to assist with the influx of US based clients.
Staffing & Recruiting
Hiring Manager
Matthew Lynn
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Responsibilities

3+ years of application support experience
Experience supporting CRM systems (Salesforce, Dynamics, Sage etc)
Strong troubleshooting & request management skills with a customer-first mindset
Experience working with ticketing systems (Zendesk, Remedy, Salesforce, Freshdesk) and SLAs

Qualification

CRM systems supportApplication support experienceTroubleshooting skillsTicketing systems experienceSaaS platform supportCSV knowledgeXML knowledgeJSON knowledgeHTML knowledgeERP knowledge

Required

3+ years of application support experience
Experience supporting CRM systems (Salesforce, Dynamics, Sage etc)
Strong troubleshooting & request management skills with a customer-first mindset
Experience working with ticketing systems (Zendesk, Remedy, Salesforce, Freshdesk) and SLAs

Preferred

Support experience with browser-based SaaS platforms
Working knowledge of CSV, XML, JSON, HTML
ERP knowledge

Company

Jackson James

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Jackson James is a niche technology talent partner, collaborating with organizations globally to find the very best candidates for both full-time positions and contract roles.
dateFounded in 2024
people-size11-50 employees
web-link
http://www.jacksonjames.com

Funding

Current Stage
Early Stage

Leadership Team

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Graydon Winter
CEO & Co-Founder
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Company data provided by crunchbase