Illuminate USA · 3 hours ago
Field Quality Technician
Pataskala, OH
Full-time
Onsite
Entry, Mid Level
2+ years expIlluminate USA is a solar panel manufacturing company based in Central Ohio, aiming to establish one of the largest operations in the Western Hemisphere. They are seeking Field Quality Technicians to provide customer support, monitor system performance, conduct site inspections, and perform diagnostics to ensure PV module reliability and customer satisfaction.
ManufacturingRenewable EnergySolar
Responsibilities
Assist customers with on-site technical support, including troubleshooting and corrective actions required
Support warranty claims by identifying warranty related issues and preparing accurate technical documentation and field evidence
Communicate field issues, investigation results, and customer feedback to factory quality and engineering teams in a timely manner
Monitor PV system performance using site operational data, I–V curve tracing, thermal imaging inspections, and other field diagnostics tests
Identify degradation trends and early indicators of failure, including hotspots, potential induced degradation (PID), and abnormal power loss
Analyze performance metrics such as Performance Ratio (PR) and specific yield to support timely corrective and preventive actions
Conduct structured site inspections using approved checklists and sampling plans
Inspect mechanical installation, including clamping, torque, tracker interaction
Perform minor field repairs or coordinate module replacement when necessary
Ensure all work complies with site EHS and electrical safety requirements
Perform root cause diagnostics using: IV curve analysis, Insulation resistance testing, Thermal imaging, Visual and connector inspections
Identify failure modes and correlate to manufacturing, logistics, or site conditions
Prepare detailed investigation and RCA (Root Cause Analysis) reports with photos and test results
Recommend corrective and preventive actions to quality and engineering teams
Qualification
Required
Strong understanding of PV systems, modules, and site safety requirements
Willingness to travel frequently to customer sites
Strong analytical and problem-solving skills
Professional customer-facing communication skills
Ability to work independently in field environments
Proficiency with field diagnostic tools, including IV tracer, IR camera, and insulation tester
Preferred
Associate or bachelor's degree in electrical engineering, renewable energy, or a related field
2–5 years of experience in PV field service, quality, or O&M (Operation & Maintenance)
Benefits
Competitive pay
Comprehensive benefits
Continuous opportunities for career growth
Company
Illuminate USA
Illuminate USA is a solar panel manufacturer.
1001-5000 employees
H1B Sponsorship
Illuminate USA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (5)
2022 (1)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Brittany Rogers, CPCC
Chief Human Resources and People Officer - CHRO | CPO
Nicholas Crandall, MBA, SHRM-SCP
Human Resources Business Partner
Recent News
2025-08-13
2025-08-13
Dayton Business Journal
2025-03-26
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