PriceSenz · 9 hours ago
Network Operations Technician
United States
Contract
Remote
New Grad, Entry LevelPriceSenz is seeking an Operations Technician to support a Broadband Network Operations Center (NOC) environment. This role involves monitoring, troubleshooting, and maintaining broadband network infrastructure in a fast-paced, 24/7 operations environment.
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Hiring Manager
SUFIAN AHMAD
Responsibilities
Monitor network alarms and respond promptly to incidents and customer calls
Open, manage, and close trouble tickets while ensuring accurate documentation
Analyze, diagnose, isolate, and resolve network and service issues
Coordinate repairs with field operations, technical support teams, and vendors
Assist with equipment restoration activities, including card swaps and maintenance procedures
Follow Methods of Procedure (MOPs) and proactively identify potential issues
Correlate multiple trouble reports and escalate issues when required
Provide Tier I technical support for supported platforms
Communicate clearly with internal teams, external providers, and customers
Ensure proper follow-up and closure of assigned incidents
Qualification
Required
Telecommunications experience in a NOC or network operations environment
Knowledge of Broadband / DSLAM network architecture and topology
Basic understanding of Ethernet routers, switches, and ATM networks
Familiarity with EMS, OSS, network inventory, alarming, and provisioning systems
Strong troubleshooting, analytical, and problem-solving skills
Excellent verbal and written communication skills
Proficiency with Microsoft Office tools
Ability to work independently with minimal supervision
Flexibility to work nights, weekends, and holidays as required
Preferred
Experience working in a Network Operations Center (NOC)
Background as a Technical Support Analyst or Specialist
Industry or technical certifications
Demonstrated operational or customer service excellence
Company
PriceSenz
PriceSenz provides agile delivery of digital stack components such as user experience, digital platform including micro services.
Founded in 2015
51-200 employees
H1B Sponsorship
PriceSenz has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Growth StageLeadership Team
Bijith Moopen
Founder and COO
Company data provided by crunchbase