GE HealthCare · 10 hours ago
Client Service Technician I - San Diego
United States
Full-time
Onsite
Entry Level
$66K/yr - $99K/yr
2+ years expGE HealthCare is a leading global medical technology and digital solutions innovator. They are seeking a Client Service Technician I to respond to service calls, evaluate and repair basic biomedical equipment, and ensure customer satisfaction through service excellence.
AppsHealth CareHealth DiagnosticsHome ImprovementHome RenovationInternetMedical
No H1B
Responsibilities
Responds to service calls to evaluate, diagnose, and perform repair and planned maintenance (PM) on customers' basic biomedical equipment
Performs Preventative Maintenance and Field Modification Instruction in one or more modalities of equipment
Works with experienced Field Service Engineers and Biomedical Technicians to learn troubleshooting, repair and equipment installation techniques
Responsible for driving customer satisfaction through Service Excellence
Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment
Perform ‘First Look' on at least one imaging or LCS modality
Under supervision, evaluate basic, customer biomedical equipment issues and implement appropriate repairs, and as assigned, perform PM and safety/environmental inspections
Learn to complete on-time and accurate Preventative Maintenance and Field Modification Instructions
Assist more experienced Field Engineers with equipment installation
Maintain daily communications with customers as directed, to ensure resolution and proper follow-up, leading to strong customer relations and ongoing customer satisfaction
Follow appropriate GE policies, procedures, hospital protocol, and completes necessary documentation
Work as a member of local team to provide efficient service delivery to all accounts within the assigned area
Effectively communicate and partner with teammates and colleagues
Keep up to date on administrative responsibilities (e.g., maintaining customer service logs and internal service records in a timely manner, ordering repair parts, managing cycle times)
Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and support implementation of corrective action plans to resolve customer issues in a timely manner
Partner with the customer and recommend value-added services that will help the customer run their business more efficiently
Keep up to date with competitor information and market trends
Qualification
Required
Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field
OR equivalent military education
OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program
OR High School Diploma/GED and 2+ years of experience servicing electrical, electronics, IT or mechanical equipment
Experience with Web applications as well as Microsoft suite of products
The successful applicant must comply with GEHC's standard background check, including a post-offer drug test
During employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government)
Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time
Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity
Must have and maintain a valid Driver's License
Benefits
Medical
Dental
Vision
Paid time off
A 401(k) plan with employee and company contribution opportunities
Life
Disability
Accident insurance
Tuition reimbursement
Company
GE HealthCare
GE Healthcare provides a wide range of medical technologies and services to healthcare providers and researchers. It is a sub-organization of General Electric.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.52BKey Investors
Bill & Melinda Gates Foundation
2024-11-07Post Ipo Secondary· $1.17B
2024-09-12Post Ipo Secondary· $1.29B
2024-02-16Post Ipo Secondary· $1.07B
Leadership Team
Catherine Estrampes
President and CEO, US & Canada
Luiz Verzegnassi
President & CEO, Services
Recent News
Medical Device Network
2026-02-03
legacy.thefly.com
2026-02-02
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