NEOGOV · 20 hours ago
Technical Support Specialist II
Salt Lake County, UT
Full-time
Onsite
Mid Level
$29.73/hr - $45.91/hrNEOGOV is a part of the State of Utah's Division of Technology Services, seeking a Technical Support Specialist II to provide customer support on various desktop devices. The role involves troubleshooting hardware and software issues, making recommendations, and providing training to users in a correctional environment.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Troubleshoots and diagnoses problems, make adjustments, repairs and/or performs preventative maintenance on computers, equipment, etc
Backs up computer data periodically to prevent unwanted data losses
Provides assistance and/or on-the-job training
Provides technical assistance on agency issues, services, program(s), and/or computer hardware and software, etc
Qualification
Required
Troubleshoots and diagnoses problems, make adjustments, repairs and/or performs preventative maintenance on computers, equipment, etc
Backs up computer data periodically to prevent unwanted data losses
Provides assistance and/or on-the-job training
Provides technical assistance on agency issues, services, program(s), and/or computer hardware and software, etc
Test software using appropriate methodology and techniques
Determine what is causing an operating error and determine resolution
Use equipment management system software
Provide consultation and/or expert advice or testimony
Communicate information and ideas clearly, and concisely, in writing; read and understand information presented in writing
Speak clearly, concisely and effectively; listen to, and understand, information and ideas as presented verbally
Use State or agency-specific software application program(s)
Employment contingent on passing a drug screening and a background check
On call rotation is required in this position
Work requires physical exertion. May require the ability to stand; walk over rough surfaces; bend, crouch, stoop, stretch, reach, lift moderately heavy items (up to 50 lbs.) in a recurring manner and/or for long periods of time
Preferred
Have a knowledge of DTS applications such as Service Now, Microsoft SCCM administration, and Bomgar along with those familiar with Windows Active Directory and be able to administer and troubleshoot problems on local networks and web browsers
Benefits
This position is eligible for a full benefits package.
You will receive great health and retirement benefits, such as, generous paid time off so you can spend more time with your family and have a positive work life balance.
The State of Utah offers eligible employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
The Carlyle Group,Warburg PincusWarburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase