Moore · 9 hours ago
Service Desk Specialist III
Tulsa, OK
Full-time
Onsite
Entry, Mid Level
$50K/yr - $60K/yr
2+ years expMoore is a data-driven constituent experience management company that focuses on integrated supporter experiences across various platforms. The Service Desk Specialist III will provide technical support for hardware, software, and peripherals, ensuring effective troubleshooting and resolution of IT issues for clients.
AdvertisingInformation ServicesMarketingPrintingService Industry
Responsibilities
Provide timely and effective technical support to clients via phone, email, chat, or remote access
Diagnose and resolve complex IT issues, such as hardware malfunctions, software errors, network connectivity problems, and security breaches
Builds and issues Windows and Mac laptops for new user setups or replacement systems for existing users using automated tools
Supports the complete set up of workstations, primarily integrated Apple and Microsoft systems
Provides support on Mac OS and iOS devices, Microsoft Office 365, and various other business applications
Logs daily user support calls in service desk ticking system
Escalate unresolved issues to the appropriate IT teams or vendors
Follows procedures for new user setups and computer builds
Follows established processes for employee separations to ensure security of all systems
Administers all equipment, hardware, and software upgrades
Follow up with clients to ensure their satisfaction and issue resolution
Practices asset management and related documentation and technical specifications information
Administers and maintains end user accounts, permissions, and access rights
Document IT incidents, solutions, and knowledge base articles
Collaborate with other IT teams on projects and initiatives, such as system upgrades, migrations, and deployments
Stay updated on the latest IT trends, technologies, and best practices
Qualification
Required
Two to three years of related experience and training; or equivalent combination of education and experience
Proven experience supporting Mac environments of 10+ users, Apple iOS devices in business environments, and MS Windows environments
Microsoft Windows 10-11 support and troubleshooting experience required
Networking experience required, as well as an understanding of Apple ID and iCloud
Advanced knowledge of various hardware, software, and network technologies, such as Windows, Linux, Mac OS, Microsoft Office, Active Directory, VPN, TCP/IP, DNS, DHCP, etc
Familiar with common IT tools and platforms, such as ticketing systems, remote desktop, cloud services, backup and recovery, antivirus, etc
Ability to diagnose and resolve complex IT issues, such as network connectivity, system performance, security breaches, data loss, etc
Ability to perform system testing, monitoring, and optimization
Preferred
Azure cloud support experience, MS Exchange/Office 365 experience configuring mail clients, and experience with interoperability with Windows file servers preferred
Certifications in ITIL, CompTIA, Microsoft, Apple, Cisco, or other relevant fields are a plus
Benefits
Comprehensive healthcare
Paid holidays
Generous paid time off
Company
Moore
Moore is a constituent experience company that integrates the donor experience across all platforms, channels, and devices.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Gretchen Littlefield
CEO at Moore
Todd Saypoff
Chief Financial Officer
Recent News
2026-02-02
2025-12-19
Company data provided by crunchbase