Cornerstone Building Brands · 2 weeks ago
Copy of Claims Representative, Warranty
West Sacramento, CA, US
Full-time
Hybrid
New Grad, Entry LevelCornerstone Building Brands is a company focused on positively contributing to communities. They are seeking a Claims Representative to manage warranty claims, ensuring accuracy and customer satisfaction while collaborating with various departments for process improvements.
Building MaterialManufacturingReal Estate
Responsibilities
Claim Intake & Validation
+ Receive, review, and validate incoming warranty claims to determine accuracy and required information
+ Initiate clarification calls to customers as needed to complete claim details
+ Maintain accurate claim documentation and communication updates within Dynamics 365 CRM
Claim Management & Resolution
+ Create detailed work orders for Cornerstone Building Brands (CBB) Technicians and third-party vendors, optimizing cost, efficiency, and service quality
+ Monitor claim progress and ensure timely, cost-effective resolutions that enhance customer satisfaction
+ Host product standards and compliance discussions with customers, helping address concerns professionally and clearly
+ Administer service reimbursements and prepare settlement letters when applicable
Quality Review & Root Cause Analysis
+ Conduct research to identify root causes of product or service issues
+ Collaborate with plant personnel, sales teams, and other departments to support long-term corrective actions and process improvements
+ Participate in discussions and initiatives aimed at reducing recurring issues and improving overall product and service quality
Communication & Reporting
+ Prepare clear communications and updates for management regarding claim trends, issues, and opportunities
+ Ensure documentation and reporting for claims, resolutions, and settlement activities are accurate and complete
+ Perform additional duties as assigned to support departmental needs
Qualification
Required
Strong ability to interpret customer claims and apply relevant warranty coverage
Ability to read and interpret product specifications, drawings, and order confirmations
Exceptional analytical and problem-solving skills with the ability to identify root causes and recommend solutions
Strong verbal and written communication skills with a customer-centric approach
Ability to manage difficult discussions and mitigate customer dissatisfaction effectively
Proficiency in Microsoft Excel, Word, and PowerPoint, with the ability to learn new systems quickly
Strong attention to detail and accuracy in a fast-paced environment
Ability to work independently while supporting team and departmental goals
High curiosity, initiative, and willingness to grow in an evolving environment
Education: High School Diploma or equivalent required; Bachelor's degree preferred
Professional experience in a claims or service role, preferably within the building materials industry will be considered in lieu of education
Experience in Ordering/Quoting systems is desired (AccuQuote preferred)
Experience with CRM systems is desired
Benefits
Medical, dental and vision benefits starting day 1
PTO
Paid holidays
FSA
Life insurance
LTD
STD
401k
EAP
Discount programs
Tuition reimbursement
Training
Professional development
Company
Cornerstone Building Brands
Cornerstone Building Brands provide complete building solutions for the residential and commercial markets. It is a sub-organization of Fortify Building Solutions.
Founded in 2018
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$500M2024-07-29Debt Financing· $500M
2022-02-14Acquired
Leadership Team
Gunner Smith
Chief Executive Officer
Jeffrey Lee
EVP & Chief Financial Officer
Recent News
2026-01-13
Company data provided by crunchbase