PNC · 10 hours ago
Technology Solution Center Analyst Lead
Denver - 12345 W Colfax (CO147)
Full-time
Onsite
Mid, Senior Level
$51K/yr - $69K/yr
4+ years expPNC is a financial services group that values its employees and fosters an inclusive workplace culture. The Technology Solution Center Analyst Lead will support and resolve issues related to technology products and applications, manage business process analysis projects, and assist with performance analysis for Technology Solution Center operations.
BankingFinanceFinancial Services
No H1B
Responsibilities
Provides support and problem resolution for technology products and applications. Utilizes utilities and tools to provide remote/onsite technical support services on end user software and hardware
Manages and performs business process analysis projects and related assignments for the management team to include research, presentation and resolution of problems and recommendations for improvements
Resolves incidents and fulfills requests in accordance with knowledge documentation
Assist with overall performance analysis for all aspects of the Technology Solution Center operations including data analysis, trend analysis, graphing, presentation development and delivery
Participates in the creation of functional requirements for IT systems that will improve the effectiveness and efficiency of operations
Supports leadership with knowledge management, training, new product support, and other specialties/projects
Qualification
Required
Provides support and problem resolution for technology products and applications
Utilizes utilities and tools to provide remote/onsite technical support services on end user software and hardware
Manages and performs business process analysis projects and related assignments for the management team to include research, presentation and resolution of problems and recommendations for improvements
Resolves incidents and fulfills requests in accordance with knowledge documentation
Assist with overall performance analysis for all aspects of the Technology Solution Center operations including data analysis, trend analysis, graphing, presentation development and delivery
Participates in the creation of functional requirements for IT systems that will improve the effectiveness and efficiency of operations
Supports leadership with knowledge management, training, new product support, and other specialties/projects
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework
Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties
Typically requires 4+ years of related business or functional experience
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered
Associates
Preferred
Customer Solutions
Data Architecture
End Users
Problem Resolution
Technical Support
Call Center Technologies
Customer Support Operations
Hardware Infrastructure
Help Desk
Problem Solving
Technical Troubleshooting
Benefits
Medical/prescription drug coverage (with a Health Savings Account feature)
Dental and vision options
Employee and spouse/child life insurance
Short and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
A robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 to 25 vacation days each year, depending on career level
Years of service
Company
PNC
PNC is a financial service company providing bank deposits products and services to its community.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1975-11-17IPO
Leadership Team
Keith Hayes
SVP, PNC Aviation Finance
M
Michael Gaber
Senior Vice President - Originations
Recent News
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-22
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-17
The Orlando Sentinel
2026-01-17
Company data provided by crunchbase