SentiLink · 5 hours ago
Enterprise Customer Success Manager
United States
Full-time
Remote
Senior Level
$130K/yr - $160K/yr
5+ years expSentiLink is a company providing innovative identity and risk solutions, and they are seeking an Enterprise Customer Success Manager to ensure the highest level of service and business insight for their customers. The role involves onboarding new clients, developing relationships with enterprise accounts, and establishing business goals to achieve targets.
Cyber SecurityFraud DetectionIdentity ManagementInformation TechnologyNetwork Security
No H1B
Responsibilities
Own the relationships for Enterprise accounts across our bank, credit union, and fintech customers
Develop an extremely in-depth understanding of the fraud domain and SentiLink’s products
Handle onboarding activities: dashboard training, account setup, setting initial SentiLink usage recommendations, etc
Meet with customers on a regular basis after onboarding (sharing performance data, product updates, exploring new products, handling renewals)
Take a consultative approach - be able to understand what fraud situations partners are dealing with, and come up with potential solutions (even if it doesn’t include SentiLink’s own products!)
Establish business goals with each client and establish a plan to achieve targets
Qualification
Required
5-7 years experience as a Customer Success Manager or Account Manager in Financial Services or Fraud
Collaborate closely and share insights with cross-functional teams to maintain customer centric culture throughout SentiLink: Sales, Solutions Analytics, Data Science, Product, Fraud Intelligence and Engineering
Partner with Sales during pre and post sales
Self-motivated, detail-oriented, with a big appetite for making our partners successful
Willingness to travel up to 25% of the time to visit clients and for industry relevant conferences
Candidates must be legally authorized to work in the United States and must live in the United States
Preferred
Experience with Salesforce and Apollo, a plus
Benefits
Employer paid group health insurance for you and your dependents
401(k) plan with employer match (or equivalent for non US-based roles)
Flexible paid time off
Regular company-wide in-person events
Home office stipend, and more!
Company
SentiLink
SentiLink is an identity verification technology company that helps in detecting and blocking synthetic identities.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$84MKey Investors
Craft VenturesAndreessen Horowitz
2021-08-05Series B· $70M
2019-03-26Series A· $14M
Leadership Team
Naftali Harris
Co-Founder and CEO
Maxwell Blumenfeld
Co-Founder
Recent News
2025-09-06
Company data provided by crunchbase