Salt Lake County · 14 hours ago
Customer Service Specialist - Multiple Locations
Salt Lake City, UT
Part-time
Onsite
Entry Level
1+ years expSalt Lake County is seeking a Customer Service Specialist to provide public service in the circulation area of their libraries. The role involves registering library cards, checking out materials, accepting payments, and resolving customer account issues.
Customer ServiceGovernmentService Industry
Responsibilities
Provides public service at the Circulation Desk in person and on the phone
Collects payments for fines, fees, book sale items, and supplies
Resolves customer account problems. Waives or negotiates payment of charges, as appropriate
Checks library materials in/out, places holds, renews items, searches for and retrieves materials
Assists and trains customers to operate library equipment; troubleshoots basic equipment malfunctions
Reviews library card applications, verifies eligibility and identification, issues and/or updates library cards
Provides information about borrowing policies, library services, and programs, etc
Fills and processes hold requests
Uses PC and specialized software, payment transaction system, and other library equipment (self-check machines, laser, printer, copier, etc.)
Assists with technology troubleshooting, both for patrons and with in-house computers and machines as needed
Performs assigned support tasks, sorting, shelving, and other clerical duties
Qualification
Required
One (1) year of direct customer service experience
Must successfully complete the Library Software and cash handling procedures training within sixty (60) days of hire date
Due to the nature of this position, the successful applicant must pass a required pre-employment background check
Company
Salt Lake County
Salt Lake County is a website of the Salt lake country government.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$0.5MKey Investors
U.S. Environmental Protection Agency
2022-11-03Grant· $0.5M
Leadership Team
Jelani Taylor
Talent Partner
Lisa Hoskins, PHR
Sr. Talent Acquisition Partner
Recent News
2025-07-08
2025-05-02
Company data provided by crunchbase