First Horizon Bank · 5 hours ago
Assistant Banking Center Manager
Asheboro, NC
Full-time
Onsite
Entry, Mid Level
2+ years expFirst Horizon Bank is a leading regional financial services company dedicated to helping clients unlock their full potential. The Assistant Banking Center Manager supports the Banking Center Manager in ensuring operational policies are followed and delivering quality customer service in a retail environment.
BankingFinanceFinancial ServicesRisk Management
Responsibilities
Coach, lead and manage banking center team to ensure all strategic initiatives are executed effectively
Model and demonstrate First Horizon Bank (Firstpower) culture. Promote a positive work culture by increasing and supporting associate engagement
Implement and coach advice driven sales process. Provide one-on-one coaching, inspect, and recognize sales activities and behaviors
Proactively collaborate with and refer to key line of business partners to lead and promote effective One Team partnerships
Cross-sell to generate new business and deepen existing client relationships, including opening checking accounts, savings accounts, and providing all other deposit product services at the client’s request
Take loan applications for retail/small business loans as required
Explain product benefits, changes, restrictions, requirements, and any other relevant product information to clients and staff
Deliver excellent client experiences consistently and promptly resolve client issues effectively
Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning
Recruit, train, develop, and retain a high-performing Retail banking center team
Lead, grow, coach, and motivate associates to execute banking center routines effectively, aligning with our Purpose, Values, and Action to deliver financial guidance and support
Responsible for evaluating employee performance and counseling when needed
Determine and satisfy training needs and establish performance plans
Conduct meetings to institute new policies and procedures, to promote sales, product knowledge, and customer service to ensure continuous development of staff
Collaborate with market operations and sales leadership to ensure compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics, while ensuring all associates on the team complete required training
Assist Banking Center Manager in monitoring daily transactions including NSF, OD etc… and take appropriate action within the authority to maintain operations within established guidelines
Ensure all audit and security policies and procedures are followed during customer service hours and at banking office opening and closing
Control the inventory of cash, Traveler’s Cheques, Official Checks and Personal Money Orders through dual control
Assist in leading and managing operational excellence for the banking center. Monitor operational metrics and implement improvements as needed. Partner with Retail Operations team to address operational concerns
Alert staff of any suspected fraud, kiting, theft or other illegal activity
Stay informed of all operational updates and changes to ensure compliance with all current guidelines
Responsible for the overall direction, coordination, and evaluation of assigned employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; assessing performance, providing regular feedback and coaching; rewarding and disciplining employees; addressing complaints and resolving problems
Qualification
Required
High school diploma or GED
2 – 5 years of experience with a financial institution or equivalent combination of education and experience
Microsoft Office Suite skills
Ability to perform each essential duty satisfactorily
Completion of the DeGarmo Retail Behavioral Assessment
Preferred
Teller and Relationship Banker experience
1-2 years of supervisory/management experience
Benefits
Medical with wellness incentives, dental, and vision
HSA with company match
Maternity and parental leave
Tuition reimbursement
Mentor program
401(k) with 6% match
Company
First Horizon Bank
First Horizon Bank provides personal, business, and corporate banking, and private client services, to families and businesses.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Hope Dmuchowski
Chief Financial Officer
Ben Hopper
Senior Vice President, Head of Consumer Distribution and ATM Strategy
Recent News
2026-02-02
2026-01-17
Company data provided by crunchbase