KNOCK Inc. · 8 hours ago
Tech Support Engineer
Minneapolis, MN
Full-time
Hybrid
Mid, Senior Level
5+ years expKNOCK Inc. is a creative agency focused on cultivating brand loyalty and fostering an inclusive culture. The Tech Support Engineer will work within the IT team to deploy and support macOS environments, handle Tier 2 support escalations, and maintain meeting spaces while providing exceptional user support.
Advertising
Responsibilities
Handling walk-in user support
Tier 2 support of Mac hardware, cloud services, creative apps, and AV systems
Regular shifts covering Tier 1 support, calls and tickets
Supporting staff with a white-glove temperament
Assisting in hardware life cycle, from deployment to liquidation
Regular maintenance of meeting spaces
Able to handle lifting and moving equipment such as computers and monitors, and occasional ladder access to network ports and switches
Qualification
Required
5 years of tech support or related experience in a business or education setting
3 years of macOS support, troubleshooting app installs using an MDM
3 years experience with user permissions and software access management
Ability to gauge the expertise of the individual you are supporting, and offer support at their level
macOS knowledge
Be a macOS power user yourself
Experience managing computers in an office or classroom environment
Understanding of computer networking, wi-fi, adapter connections
Worked through at least 2 years of macOS upgrade rollouts
AV knowledge
Can troubleshoot audio and video connections
Understands connecting to video calls and sharing screens
Strong written and verbal communication skills
A track record of quality technical documentation
Has handled stressed out end users
Loves creating and sharing clear instructions
Helpdesk ticketing software
Attention to detail, with the ability to organize and keep track of project details
Stays curious about all things tech while keeping things simple
Preferred
Jamf experience
Adobe troubleshooting
Printers
Okta experience
Tinkered in the terminal
Benefits
Paid time off
Paid Holidays
Health, Dental Vision and Life insurance
401(k) plan + company contributions
Estate Planning
Weekly Chiropractor services (Minneapolis, Headquarters)
Company
KNOCK Inc.
KNOCK is a creative agency driven by what's next. Our strategy and design ignite the fusion of art, intellect and culture.
51-200 employees
H1B Sponsorship
KNOCK Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (4)
2021 (5)
Funding
Current Stage
Growth StageLeadership Team
Pete Leacock
Chief Marketing Officer
TODD PAULSON
Chief Creative Officer | Partner + Design + Creative + Strategy + Culture + Retail
Recent News
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2025-11-05
2025-07-29
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